Rocky Mountaineer
General Information

1. What is the best time to travel through the Canadian Rockies?
2. How far do I travel on the Rocky Mountaineer?
3. Does the Rocky Mountaineer have sleeper cars?
4. What are the advantages to travelling these routes by rail?
5. What speed does the train travel?
6. Is smoking permitted on the train and in the hotel rooms?
7. Are souvenirs available for purchase?
8. Why does the Rocky Mountaineer only operate between April and October?
9. What is the “Ice Explorer” described in the tour itineraries?
10. What is HST & GST?
11. Does the Summit Helicopter fly in inclement weather?

Before You Travel

1. What will the weather be like and what should I pack?
2. Can I add an Alaskan Cruise to my rail vacation?
3. Are you able to handle special group requests?
4. Can children travel on the Rocky Mountaineer?
5. Do your facilities accommodate people with special needs and/or disabilities?
6. Can I arrange for a car rental or hotel in Vancouver or Calgary?
7. What currency should I carry when travelling in Canada and on the train?
8. Am I able to bring my pet along?
9. Should I plan connecting transportation on the day of the Rocky Mountaineer’s arrival?
10. Passport Requirements
11. What is the overnight bag size for my stay in Kamloops or Quesnel? (RedLeaf Service guests only)

Onboard Experience

1. What wildlife will I see?
2. Are we able to move within the Rocky Mountaineer?
3. Are both the RedLeaf and GoldLeaf coaches accessible by wheelchair?
4. Can I use my laptop computer and cell phone on the train?
5. Can you address my dietary concerns onboard the train?
6. What is the protocol concerning gratuities for Onboard Hosts?
7. What meals do I receive?
8. Does the Rocky Mountaineer stop for photographs along the route?

General Information

1. What is the best time to travel through the Canadian Rockies?

Onboard the Rocky Mountaineer, every season offers unique advantages. For instance, June is 'Springtime in the Rockies' with snow on the mountaintops and flowers beginning to bloom. April, May and October offer savings and July and August give you the warm weather in the mountains.

2. How far do we travel on the Rocky Mountaineer?

About 450 kilometres (280 miles) each day, all in daylight. Look forward to spending two full relaxing days onboard the Rocky Mountaineer.

3. Does the Rocky Mountaineer have sleeper cars?

No. Our daylight rail tours through the Canadian Rockies are scheduled to show you all of the scenery. After a day onboard the train through the Rockies, you overnight in either Kamloops or Quesnel, British Columbia. Accommodation in Vancouver and Whistler is not included unless indicated.

4. What are the advantages to travelling these routes by rail?

There are many unique features to rail travel. You will enjoy an extremely comfortable seat with ample legroom and have the freedom to stretch your legs and enjoy the fresh air while in the vestibules. Combined with attentive service and outstanding storytelling, this type of leisurely paced travel will ensure that you know you are on vacation. One of the greatest advantages, however, is the ability to travel through areas simply not accessible by foot, car or motorcoach. The routes we travel on are described as engineering marvels and as we follow rushing rivers, pass beside towering waterfalls and ride through spectacular river canyons, you will understand why. To truly appreciate the nature and scenery in this part of the world, the Rocky Mountaineer offers the very best vantage point.

5. What speed does the train travel?

The advantage of our train is that we are able to slow down at the most scenic areas to offer you picture perfect moments and the best camera photographic opportunities. While there are areas the train reaches up to 90kph (60mph), our average speed is approximately 50 kph (30mph).

6. Is smoking permitted on the train and in the hotel rooms?

To ensure the preservation of the fragile environment of the areas in which we travel and for the comfort of all guests and employees, there is no smoking onboard Rocky Mountaineer. This includes the vestibules between the coaches and restroom facilities. The hotels do have limited smoking rooms available so please make sure you indicate your preference to the reservations or travel agent when you book your tour.

7. Are souvenirs available for purchase?

A full range of souvenirs are available for purchase onboard the Rocky Mountaineer. Your Onboard Host will provide you with our souvenir catalogue during the first day on the train. Many items may be viewed in the souvenir cabinets throughout the train. Any specific enquiries may be directed to souvenirs@rockymountaineer.com.

8. Why does the Rocky Mountaineer only operate between April and October?

We offer all daylight tours meaning you stay overnight in comfortable accommodation in Kamloops and Quesnel, the halfway points of the rail journeys. Travelling during this time of the year ensures that we take full advantage of the daylight hours and the spectacular scenery during the time of year when the regions show their full colours.

9. What is the “Ice Explorer” described in the tour itineraries?

The Ice Explorer is an ice and snow terrain vehicle specially designed to tour the icy slopes of the Athabasca Glacier in the Columbia Icefield. This 5-kilometre (3-mile) round-trip journey including storytelling on the formation of glaciers.

10. What is HST & GST?

All prices are subject to GST and/or HST. Currently the rate is 5% for Canadian GST and 12% for BC HST. Applicable taxes may vary by departure location. Please refer to Terms & Conditions for more details.

11. Does the Summit Helicopter fly in inclement weather?

The Summit Helicopter Tour may be cancelled due to poor weather. A price reduction of $119 will apply if this activity is cancelled or if a guest chooses not to fly.

Before You Travel

1. What will the weather be like and what should I pack?

Temperatures vary significantly depending on location, time of day, and season, from a low of 10°C (50° F) to a high of 30° C (90° F). Kamloops and Quesnel, in particular, may be very warm in the summer. Plan to bring a sweater, slacks, and a light topcoat or raincoat, as well as lightweight summer wear. Pack sturdy comfortable shoes, especially if you plan to walk in the mountains. Flat-soled shoes should be worn on the train. Comfortable, casual attire is welcomed on the Rocky Mountaineer and many of our guests carry their sunglasses with them onboard the train. In spring and fall, include a light coat or warm jacket if you're travelling to high altitudes.

2. Can I add an Alaskan Cruise to my rail vacation?

Yes. Thousands of our guests take advantage of the rail and cruise seasons which are very similar. Rocky Mountaineer offers a selection of Rail & Cruise Vacation Packages in partnership with Holland America Cruise Lines.

3. Are you able to handle special group requests?

Absolutely! If you are looking for a customized itinerary for a group of 10 or more, our Custom Group Consultants will provide you with an opportunity to offer your group a unique and memorable experience. In addition, our spectacular Meetings and Incentives program lets you discover a unique venue for your business or incentive function. For more information, contact us at groups@rockymountaineer.com or click here.

4. Can children travel on the Rocky Mountaineer?

Yes, unless otherwise noted. However, the Rocky Mountaineer trip through the Rockies is a minimum of two eight hour days onboard the train, which may be long for some children.

5. Do your facilities accommodate people with special needs and/or disabilities?

Rocky Mountaineer will make every effort to meet any special needs, including the requirements of our disabled guests. Some of the Rocky Mountaineer coaches are wheelchair accessible. GoldLeaf Dome Coaches have elevators for guests who have problems using the spiral staircase. Please inform us at the time of booking if any assistance is required.

6. Can I arrange for a car rental or hotel in Vancouver or Calgary?

Absolutely! Please contact our reservations agents on the telephone at 1-877-460-3200 in the USA or Canada or you can email us at reservations@rockymountaineer.com and we would be happy to help you arrange for your car rental needs. As well, we can arrange for extra hotel nights in Canada's West and airfare from your hometown - everything you need to make your Rocky Mountaineer vacation the best ever.

7. What currency should I carry when travelling in Canada and on the train?

The currency used in Canada is Canadian dollars and we only accept credit cards onboard the Rocky Mountaineer train.

8. Am I able to bring my pet along?

All pets or animals (excluding guide dogs) are prohibited from travelling onboard the Rocky Mountaineer.

9. Should I plan connecting transportation on the day of the Rocky Mountaineer’s arrival?

Passenger rail travel in Canada is subject to unforeseen delays. While the Rocky Mountaineer is treated as a priority by the railways it uses, occasional delays do occur. For that reason, we ask that you please do NOT arrange connecting transportation on the day of your scheduled arrival in any destination.

10. Passport Requirements

Please be advised that effective January 23, 2007, all passengers including Canadian and U.S. citizens will be required to present a valid passport when travelling between Canada and the United States. We strongly recommend that all guests are in possession of a passport by January 23, 2007. Information regarding the passport requirements for US travellers is available at http://www.travel.state.gov/travel/cis_pa_tw/cis_pa_tw_2223.html. Foreign nationals should contact their governments for further details.

11. What is the overnight bag size for my stay in Kamloops or Quesnel? (RedLeaf Service guests only)

RedLeaf Service guests will need to pack a small overnight bag for their stay in Kamloops or Quesnel as their main luggage will not be available on these evenings. Overnight bag not to exceed 23 cm x 92 cm x 46 cm (9" x 36" x 18"). GoldLeaf Service guests' luggage will be delivered to their Kamloops or Quesnel accommodation. All guests travelling on the Rocky Mountaineer should carry any medications or necessary belongings with them onboard the train. 

Onboard Experience

1. What wildlife will I see?

There are wonderful opportunities for viewing wildlife from the train and during your stay in Canada's West, including bear, elk, deer, moose, bald eagles, osprey, salmon, mountain goats and bighorn sheep. However, “wildlife are wild” and as such, sightings are never guaranteed. If you do come into contact with animals please act responsibly, maintain a safe distance and never feed any wild animals.

2. Are we able to move within the Rocky Mountaineer?

One of the advantages of train travel is the spacious room afforded to all guests. GoldLeaf Service, SilverLeaf Service and RedLeaf Service guests can enjoy fresh air outside their coaches. Access to the GoldLeaf Dome coach and adjacent vestibule is limited to guests reserving this service. Guests on the Whistler Sea to Sky Climb route have access to an open-air Heritage Observation Car.

3. Are both the RedLeaf and GoldLeaf coaches accessible by wheelchair?

We do have wheelchair facilities for both services. There are areas where a wheelchair can be secured in place and have very easy access to the wheelchair accessible washrooms. Wheelchair lifters are available at all stations and the GoldLeaf dome coaches are equipped with interior ADA-style elevators. All we ask is that we are informed at the time of booking of the extent of the disability so we can ensure that all plans are in place to ensure the vacation experience is a pleasant one.

4. Can I use my laptop computer and cell phone on the train?

We do not have plugs at the seats or wireless internet for laptop use. Depending on your battery life, we suggest that you charge you computer at night during your hotel stays for use onboard the train. It goes without saying that you will have a better chance of seeing all the scenery without working on your laptop computer. Throughout much of the train route, the train will be out of cell phone range, however, cell phones may be easily used in the major areas that our tours visit.

5. Can you address my dietary concerns onboard the train?

Absolutely. All we ask is that you provide your booking agent or Rocky Mountaineer with 72 hours notice regarding your specific need. We will do everything possible to make your trip on the train memorable.

6. What is the protocol concerning gratuities for Onboard Hosts?

Gratuities are not included in prices (unless indicated) for Onboard Hosts, driver-guides, transfers, Kamloops Entertainment Staff, tour escorts, hotel porterage or Red Cap porters. While it is neither our place nor or wish to tell you how much to tip, gratuities in Canada are often given in recognition of service excellence. If you are travelling on an organized tour, you may want to check with your tour director to confirm the amount of gratuity for your Onboard Hosts that may have been included in your tour package.

7. What meals do I receive?

Breakfasts and lunches are included onboard the Rocky Mountaineer. See B (Breakfast), L (Lunch), D (Dinner) on each package page, which indicates the meals included as part of your package. Additional breakfasts and dinner for the entire vacation are available for pre-purchase through a meal plan. 

8. Does the Rocky Mountaineer stop for photographs along the route?

No, the train only stops in Whislter, or Kamloops or Quesnel for an overnight stay; however, the train slows to a very slow speed at particularly scenic locations.

Whistler Sea to Sky Climb

General Information

1. How long is the Whistler Sea to Sky Climb train trip?

The Whistler Sea to Sky Climb train excursion is approximately three and a half hours and covers a distance of 120 kilometres (74 miles).

2. How will I get to the rail station?

Motorcoach transfers between your Vancouver or Whistler hotel and the rail stations in North Vancouver and Whistler are included on all Whistler Sea to Sky Climb bookings.

 

3. What time does the train depart and arrive?

Northbound departures from Vancouver:
We offer complimentary motorcoach pick-ups from select hotels in downtown Vancouver for our rail passengers. When you select your pick-up hotel during booking, a specific pick-up time will be assigned and will be indicated on your itinerary. This is generally between 6:45 a.m. and 7:15 am. Train boarding at the North Vancouver station commences at 7:30 am. The train departs from the North Vancouver station at 8:00 am. The train is scheduled to arrive in Whistler at 11:30 am. Motorcoach transfers to Whistler Village are included.

Southbound departures from Whistler:
We offer complimentary motorcoach pick-ups from select locations in Whistler Village including hotels for our rail passengers. When you select your pick-up location during booking, a specific pick-up time will be assigned and will be indicated on your itinerary. This is generally between 2:45 pm and 3:00 pm. Train boarding at the Whistler station commences at 3:00 pm. The train departs from the Whistler station at 3:30 pm. The train is scheduled to arrive in North Vancouver at 7:00 pm. Motorcoach transfers to select downtown Vancouver hotels are included.

Please note: passenger rail travel in Canada is subject to unforeseen delays. While the Rocky Mountaineer is treated as a priority by the railways it uses, occasional delays do occur. For that reason, we ask that you please allow plenty of time between the train arrival and the start of a tour or activity.

4. Is there parking and where is the train leaving from?

There is limited street and valet parking at the North Vancouver station. We recommend that guests take advantage of our complimentary motorcoach transfers.
The Whistler Sea to Sky Climb departs from the North Vancouver Station (northbound), located at Philip Avenue and West 1st Street. The train departs from the Whistler Station (southbound) at Nita Lake Lodge, located at 2131 Lake Placid Road. Click here for more information on station locations.

5. Can specific dietary restrictions be accommodated?

Absolutely. All we ask is that you provide your booking agent or Rocky Mountaineer with 72 hours notice regarding your specific need. We will do everything possible to make your trip on the train memorable.

6. How accessible is the Whistler Sea to Sky Climb for guests with wheelchairs?

We have wheelchair facilities. There are areas where a wheelchair can be secured in place and have very easy access to the wheelchair accessible washrooms. Wheelchair lifters are available at all stations. All we ask is that we are informed at the time of booking of the extent of the disability so we can ensure that all plans are in place to ensure the vacation experience is a pleasant one.

7. What meals do I receive?

On the Whistler Sea to Sky Climb route, breakfast is served from Vancouver to Whistler, and an afternoon snack is served from Whistler to Vancouver.

8. Can children travel on the Whistler Sea to Sky Climb?

Yes, the Whistler Sea to Sky Slimb is a three and a half hour excursion, which is enjoyable for the whole family.