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Terms & Conditions3. Canadian Goods & Services Tax (GST) All prices are subject to GST, which will be charged upon confirmation of booking. Currently the rate is 5% for Canadian GST. Guests who are not residents of Canada are eligible for a rebate of the GST paid on short-term accommodation. If they are purchasing their rail tour from outside Canada, Rocky Mountaineer Vacations may claim the rebate on their behalf. The result is a 50% reduction in the tax rate, and 2.5% is then used to calculate the GST to be charged. When non-resident guests purchase their rail tour while in Canada, Rocky Mountaineer Vacations charges GST at the full 5% rate. Any GST rebate that a visitor to Canada may be entitled must be claimed from the Canada Customs and Revenue Agency by the guest. This short-term accommodation rebate is subject to change without notice.4. Rail-Only and Package Tour Inclusions The following costs are not included unless otherwise specified: GST, port charges, fuel surcharges, gratuities, alcoholic beverages, meals, room service or other hotel incidentals, items of a personal nature and all other items not specified in the description of the applicable tour contained on this website. If one of our packages does not meet with your requirements, we will be pleased to customize your rail tour package. Ask your vacation consultant for details. Individual tour component pricing breakdowns are not available. 5. Self-Drive Packages and Car Rental Policies Minimum requirements for car rental: Driver must be 25 years of age with a valid driver’s licence and major credit card. If the driver’s licence is not in English, an International Driving Permit is strongly recommended. This is required for translation purposes to confirm the validity of the driver’s licence for the safety of renters and for the car rental company.A credit card deposit will be required at time of car rental pick-up to cover costs not included in the Rocky Mountaineer Vacations package. These costs are the responsibility of the renter and are payable when the vehicle is returned. A car rental day is based on a 24-hour period. For example, if you have a 3-day car rental and you pick up your car at 10 a.m. on day 1 it must be returned at or before 10 a.m. 3 days later, otherwise you will be charged an extra day’s car rental. Please provide approximate pick-up time and location at time of reservation. Confirmation of drop-off time will be provided when the car is picked up. Rocky Mountaineer Vacations and Armstrong Group will not be responsible for the performance of this agreement if prevented or delayed by acts of God, strikes, accidents, weather, traffic, airport conditions or other causes beyond their reasonable control from meeting its terms. Nor will they be responsible for any loss or damage relating to train cancellations or any other cancellations. 10. Passport/Visa/Health Regulations (including the USA) Passports: If travelling from outside Canada (including from the U.S.A.) you will require a passport for entry into Canada and appropriate ID for all family members.Visas: Check with your travel agent. Rocky Mountaineer Vacations is not responsible for guests refused entry into Canada because of inadequate documentation. For further information regarding documentation for entry into Canada, please contact Immigration Canada. Single parents or grandparents travelling with children must ensure proper documentation is obtained for entry into Canada. Note: RedLeaf Service guests will need to pack a small overnight bag for their stay in Kamloops or Quesnel. Main luggage will be checked through to their final Rocky Mountaineer destination and will not be available in Kamloops or Quesnel. GoldLeaf Service guests’ luggage will be delivered to their Kamloops or Quesnel accommodation. All guests should be sure to carry any medications with them onboard the train. VIA Rail: Please note that a maximum baggage weight of 22 kg (50 lb.) applies onboard VIA Rail. Other Tours: Certain tour products featured on this website have baggage restrictions due to either accommodation style or transportation requirements. Please refer to your documentation for full details. Deposit Policy A deposit must be received at the time of booking to confirm your reservation. If you have booked any additional tours (in addition to those specified) with your two-day rail tour, please note that we require the applicable package deposit rate. See the deposit schedule below.RefundsRequests for refunds must be directed in writing to your travel agent. No refunds will be made because of airline delays, unused services or other acts beyond the control of Rocky Mountaineer Vacations. Cancellation PolicyIf you cancel a confirmed reservation, notification from you or your travel agent must be received by telephone in Rocky Mountaineer Vacations’ office. A written notification must follow immediately by fax to (604) 606-7250, by mail to the office address or by e-mail to reservations@rockymountaineer.com. Note: A change in flight date, lodge or ranch arrival date or train departure date (either rail only or as part of a package) is considered a cancellation. Charges will be calculated per person and based on the date the cancellation notice is first received. There will be no exceptions to any of the charges. Please note the cancellation policy schedule below. Cancellation charges are subject to GST.
We reserve the right to pass on any additional costs charged by our suppliers. Cancellation fees may be subject to GST. Additional non-refundable deposit may apply to some vacation packages that include flights. *Bookings made through our online reservation system may be subject to more restrictive cancellation penalties.Final payment must be received no later than 60 days prior to the date of departure. Travel agents please note: Agency cheques, American Express, MasterCard, VISA, JCB and Diners Club are acceptable forms of payment. Final payment must be in the same currency as the deposit. For cheques drawn on financial institutions outside Canada, an additional 15-day period is required (75 days in total) to permit international bank clearance procedures. Please submit payment to Rocky Mountaineer Vacations Suite 101 – 369 Terminal Avenue, Vancouver, BC, Canada V6A 4C4Fax: (604) 606-5145 Tel: (604) 606-7245 or Toll-Free: 1-800- 665-7245 (U.S.A./ Canada) We strongly recommend that you purchase cancellation insurance to protect your holiday investment. Please inquire at the time of booking. Should you upgrade the total cost of your Rocky Mountaineer Vacations holiday after the purchase of your insurance, let your vacation consultant know if you wish to also upgrade your insurance coverage. Specific terms and conditions apply to all travel insurance policies purchased. Contact a vacation consultant for clarification. For payment by credit card, please have the following information available:
To confirm the reservation, authorization can be made verbally, but final written authorization must be submitted by mail or fax to: Vancouver, BC, Canada V6A 4C4 Fax: (604) 606-5145 The authorization (written or verbal) to use a credit card number indicates your or your client’s compliance with our booking terms and conditions, whether or not you or they have signed the appropriate draft. Credit card payments will be processed in Canadian or U.S. funds. Final payment must be in the same currency as the deposit (Section 3). Last-minute bookings are welcome; however, at the time of request, a credit card guarantee of full payment is required. Late package bookings require a minimum of 24 to 48 hours to request and confirm availability. Upon confirmation, the full credit card payment will be processed.17. Itinerary Changes and Reduction of Services A fee per booking (not per person) will be applied to each change made to the itinerary once the original booking has been confirmed.
A change fee will not be administered for an addition or upgrade of service. For a change in train departure date, refer to our cancellation policies. If there are any charges incurred by Rocky Mountaineer Vacations as a result of changes made, they will be applied to the booking in addition to the change fee. Change fees are subject to GST. Separate change fees for airline tickets will apply as follows: Prior to ticket being issued $25 per person No changes to flights will be permitted after air travel has commenced. Change fees are subject to GST. 18. Documentation—Rocky Mountaineer Vacations North American Guests: To receive your travel documents prior to departure, final payment must be received in our office 60 days prior to departure. Your documentation will be sent to you 30 days prior to departure. If a booking is made within 10 days of departure, documentation will be at the train station on the day of departure for rail-only bookings or at the first-night hotel for package tours.Overseas Guests: Documentation will be at the train station on day of departure for rail-only bookings or at the first-night hotel for rail package tours. Guests will be advised of their Kamloops or Quesnel accommodation upon check-in at the departure station, and a voucher will be provided at that time. 19. Documentation—Whistler Mountaineer Vacations Rocky Mountaineer Vacations is pleased to offer voucherless travel onboard the Whistler Mountaineer and for Whistler Mountaineer vacation products. Guests will receive an itinerary at time of confirmation and will not be provided any additional documentation on arrival in Canada.Please arrive at the departing train station a minimum of 30 minutes prior to boarding time to ensure your luggage is checked and your travel documents are in order. We recommend that you not make onward travel arrangements the night of arrival at your destination. Train travel in Canada is subject to unforeseen delays, and departure and arrival times cannot be guaranteed. Rocky Mountaineer Vacations will not be responsible for missed connections. Rocky Mountaineer is committed to do our best in absorbing the fluctuations in the cost of our fuel. Our locomotives are powered by diesel fuel, which has remained very high compared to the changes in petroleum costs.
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