Cancellation Policy
Standard Cancellations
Cancellation by Passenger
If you cancel a confirmed reservation, notification from you or your travel agent must be received by telephone in Rocky Mountaineer’s office. A written notification must follow immediately by fax to 604.606.5145, by mail to the office address, or by email to reservations@ rockymountaineer.com. Please see the Deposit and Cancellation Schedule for cancellation charges. Cancellation charges may be subject to GST. Note: A change in train departure date (either rail-only or as part of a package) is considered a cancellation. Charges will be calculated per person and based on the date the cancellation notice is first received. There will be no exceptions to any of the charges.
Deposit and Cancellation Schedule
DAYS PRIOR TO DEPARTURE | DEPOSIT PER PERSON (CAD) | CANCELLATION PENALTY PER PERSON (CAD) |
61+ | 20% of package price | 20% of package price |
46–60 | 100% of payment due | 50% of package price |
0–45 | 100% of payment due | 100% of package price |
Change Fee Policy
A fee per person will be applied to each change made to the itinerary once the original booking has been confirmed. These fees will be charged in the same currency as the original booking. Change fees may be subject to GST.
- Booking date to 61 days prior to departure: $25 per person (CAD)
- 60-31 days prior to departure: $50 per person (CAD)
- 30-15 days prior to departure: $100 per person (CAD)
- Less than 15 days prior to departure: No Changes Permitted
Change Fee for all Routes Rail-Only and Packages (CAD, excluding GST)
A change fee will not be administered for an addition or upgrade of service. For a change in train departure date, refer to our cancellation policies. If there are any charges incurred by Rocky Mountaineer as a result of changes made, they will be applied to the booking in addition to the change fee.
Refund Policy
Requests for refunds must be directed in writing to your travel agent or Rocky Mountaineer, and will be in the same currency as the final payment and deposit. No refunds will be made because of airline delays, unused services, or other acts beyond the control of Rocky Mountaineer.
Insurance
It is strongly recommended that you purchase trip cancellation insurance to protect your holiday investment; talk with your vacation consultant to find out what options are available.