This position is Rocky Mountaineer’s front line of service at our station, hotels and cruise ship terminals. You will help deliver a high level of service to our guests during arrivals, departures while in the Destination. As well, deliver exceptional experiences to guests from around the world in a fun, flexible, and part-time position.
What Can You Expect?
Greeting and providing friendly and welcoming, in-person service to guests from around the world at the station, hotels and cruise terminals: answering questions and resolving guest concerns.
Working on a diverse, fun and rewarding team in a social environment.
Guest check-in, document preparation and tagging of luggage prior to guest departure.
Helping to resolve any guest concerns.
Providing special assistance for guests both at the hotels and stations as required.
Working outdoors in a variety of weather conditions and around railway tracks and moving trains.
Being available for irregular operations as needed.
A uniform will be provided.
This Position Requires:
Upbeat energy, motivation, hard work, and a commitment to guest service.
Talking in front of a group and representing the Rocky Mountaineer brand to guests.
Assisting with station traffic flow as required by guiding motorcoaches, and directing guests.
Working independently and as part of a team.
Flexibility with hours if there are train delays. Additional shifts may be required if you are scheduled for evening pre-night check-ins.
Shifts Available to Choose From:
Kamloops: Departures: Mon, Tue, Wed, Thu, Fri, Sat 5:30/6:00 - 9:00 am Arrivals: Mon, Tue, Wed, Thu, Fri, Sun
3:30 – 8:30 pm or 4:30 – 7:30 pm
Banff: Departures: Tue, Wed, Sat | 5:45 – 8:45 am Arrivals: Wed, Thu, Sun | 5:45 – 8:45 pm Advanced Rail Check in: Tue, Wed, Sat | 3:00 – 8:00 pm
Jasper: Departures: Tue, Thu, Sun
5:30 – 8:30/9:00 am Arrivals: Mon, Wed, Sat 3:30 – 8:00 pm or 5:30 – 8:30 pm Advanced Rail Check in: Mon, Wed, Sat | 3:00 – 8:00 pm
Vancouver: Departures: Mon, Tue, Fri, Sat | 5:30 – 9:00 am Arrivals: Mon, Thu, Fri | 3:30 – 7:30 pm Sat | 8:00 - 11:00 pm Advanced Rail Check in: Sun, Mon, Thu, Fri
4:00 – 9:00 pm
Additional shifts to support 18 Coastal Passage operations
and Cruise Meet & Greet on Wednesdays and Saturdays
*Please note that all end times are flexible based on train operations.