Guest Experience Centre Representatives
This position is based in our Vancouver head office. The Guest Experience Centre is responsible for all guest inquiries and feedback during and after travel. This role will suit an individual who is proactive, organized, sincere, and resilient, with an outgoing personality. Experience in the tourism and hospitality industry or call centre environment is preferred.
What Can You Expect?
- Dealing with unique guest circumstances that require great care and empathy.
- The centre is open from 6:00am to 9:00pm, 7 days a week. On various arrival days, the centre will remain open until 10:00pm.
- You will work closely with team members to ensure guest inquiries are dealt with in a pleasant and timely manner.
- You will be empowered to think outside the box to resolve guest concerns in a quick, efficient, and cost effective manner.
- Collaboration with various departments and outside partners is required for optimal resolution.
This Position Requires:
- A desire to please and impress guests, using empathy and kindness.
- A passion for guest service excellence.
- Resilience when dealing with challenging situations.
- Creative thinking.
- Self-motivation and problem solving.
- Adaptability in a fast paced environment.
- Superior attention to detail.
- Confident using Microsoft Windows and in-house systems.
- Strong written and verbal English required, French, Mandarin, Spanish and German is an asset.
- Professional conduct in an open office setting.
- Ability to work with minimal supervision or occasional shifts on your own.
- Working some weekends, evenings, and holidays in shift like patterns.
- Numeracy literate.
Successful candidates must be able to commit to working the whole season (April to October) without any outside restraints to work, including school commitments.
While You're at Work:
- 40 hours a week.
- 8 or 10 hour shift pattern.
- Consecutive or split days off—scheduling requests are considered.
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