This onboard management position will suit a guest-focused individual with a passion for managing people and providing service excellence. Experience in management within the tourism and hospitality industry is an asset.
As a Guest Service Manager you will be accountable for ensuring guests receive superior
quality service, and informative and engaging storytelling from our Hosts, and leave our train having had a truly life-changing experience. You will be required to provide strong leadership to the onboard crew whilst managing the overall guest experience services.
What Can You Expect?
A Guest Service Manager will generally work away from home on average 10-15 days per month. A trip entails 2-4 days. Your schedule will be released ahead of time.
You will be the main point of contact for guest satisfaction and queries throughout the trip.
You will be overseeing an Onboard Host team each trip whilst managing the onboard services available to guests.
You will be overseeing meal service (2 sittings for breakfast and lunch each day) for all guests.
You will be working closely with the Train Manager to ensure a smooth running train.
This Position Requires:
Strong leadership skills and a commanding presence.
Understanding of exceptional guest service.
Exceptional physical endurance and emotional stamina with the ability to work long days.
Excellent communication, interpersonal and problemsolving skills.
Minimum 5 years management experience within the tourism or hospitality industry.
Successful candidates must be able to commit to working the whole season (March to October) without any outside restraints to work, including school commitments.
While You're at Work:
12 to 15 hour days.
Single accommodation in a local hotel at each overnight destination will be provided.
A uniform will be provided.
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