This position aids in greeting and assisting guests with their luggage. You will work in a team to sort, load and unload guest luggage at the station and hotels as well as contribute to general cleaning and maintenance of the station. You will contribute to a high level of service for our guests during arrivals, departures and will deal directly with guests on their day of travel.
What Can You Expect?
Greeting and providing friendly and welcoming in-person service to guests at the station, hotels and cruise terminals: answering questions and resolving guest concerns.
Tagging, loading, unloading and sorting guest luggage.
Communicating with team and motor coach drivers to coordinate luggage movement.
Helping resolve guest concerns.
Providing special assistance for guests with mobility requirements at the hotels and stations as required.
Working outdoors in a variety of weather conditions and around railway tracks and moving trains.
Being available for irregular operations as needed.
A uniform will be provided.
This Position Requires:
Upbeat energy, motivation, hard work, and a commitment to guest service.
Representing the Rocky Mountaineer brand to guests.
Assisting with station traffic flow as required by guiding motorcoaches, luggage trucks, and directing guests.
The ability to lift 50 pounds.
Working independently and as part of a team.
Flexibility with hours if there are train delays. Additional shifts may be required if you are scheduled for evening pre-night check-ins.
Shifts Required to Work:
Kamloops: Departures: Monday, Tuesday, Wednesday, Thursday, Friday and Saturday – 7:30 – 10:30 am Arrivals: Monday, Tuesday, Wednesday, Thursday, Friday and Sunday – 2:00 – 5:00 pm
Banff: Departures: Tuesday, Wednesday and
Saturday – 5:45 – 8:45 am Arrivals: Wednesday, Thursday and Sunday – 3:00 – 8:00 pm
Jasper: Departures: Tuesday, Wednesday, Thursday and Sunday – 5:30 – 8:30/9:00 am Arrivals: Tuesday, Wednesday and Saturday – 2:30 – 8:00 pm
Vancouver: Departures: Monday, Tuesday, Friday and Saturday – 5:30 – 9:00 am Arrivals: Monday, Thursday and Friday – 3:30 – 7:30 pm
Saturday - 8:00 - 11:00 pm