Want an office with a view? This onboard position will suit engaging, personable, empathetic,
and diligent individuals who have experience working in a guest-facing role within the tourism and hospitality industry.
What Can You Expect?
Hosts will generally work away from home on average 10-15 days per month depending on the month. A trip entails 2 to 4 days. Your schedule will be released ahead of time.
You are able to have a second job outside of ours, however Rocky Mountaineer will need to be your primary job.
Our guests travel 2-3 days onboard the train with overnight stops in Kamloops or Quesnel and Whistler. Our trains travel both eastbound and westbound between Vancouver or Seattle and the Canadian Rockies (Banff, Lake Louise or Jasper).
Each GoldLeaf Service coach seats up to 72 guests in the upstairs. The dining room downstairs seats up to 36 guests. There are two seatings for breakfast and lunch each day to accommodate all guests. You will work within a team of 3 or 4 Hosts per GoldLeaf Service coach, and deliver a variety of services including: storytelling (pointing out sights of interest, stories and history about the area, as well as speak to the flora and fauna), serving drinks, snacks, and meals, and anticipating guests needs.
You will also work with a Culinary team of 2 to 3, and a Sous Chef who are responsible for preparing meals for our guests in the kitchen galley adjacent to the GoldLeaf Service dining room. Supporting the Hosts is a Guest Service Manager who will oversee 1 to 2 domes for each 4 day trip, and a Train Manager, who is responsible for the complete operation of the train and all guest service matters.
This Position Requires:
Excellent communication and interpersonal skills.
Polished/professional manner and public speaking experience.
English language skills to a very high competency, fluency in French, Mandarin, Spanish and German is an asset.
Experience in fine dining, food and beverage service delivery is advantageous.
A guest service focused and/or travel and tourism background.
Exceptional physical endurance and emotional stamina with the ability to work long days.
Extensive walking and standing throughout the shift.
Continuously reaching, bending and lifting. Must be able to lift and carry up to 60 pounds.
Successful candidates must be able to commit to working the whole season (April to October) without any outside restraints to work, including school commiments.
While You're at Work:
12 to 15 hour days.
Shared accommodation with one other team member at a local hotel at each overnight destination will be provided, as well as meals and per diems.