This onboard management position will suit a guest-focused individual with a passion for leading people and providing service excellence. Experience in management within the tourism and hospitality industry is an asset.
As a Train Manager you will be accountable for ensuring guests receive superior quality
service, and informative and engaging storytelling from our Hosts, and leave our train having had a truly life-changing experience. You will be required to provide strong leadership to the onboard crew whilst managing the overall guest experience services.
What Can You Expect?
You will be responsible for the implementation of service and safety standards programs and processes.
You will be working in our GoldLeaf Service dome coach, overseeing domes which hold up to 144 guests.
You will be leading Onboard and Culinary teams in all aspects of guest services.
You will be a conduit between head office and the Onboard team.
You will respond to First Aid and medical emergencies involving guests and team members.
This Position Requires:
People management skills and a strong leadership presence.
Understanding of exceptional guest service.
Exceptional physical endurance and emotional stamina with the ability to work long days.
Excellent communication, interpersonal and problem-solving skills.
Minimum 5 years management experience within the tourism or hospitality industry.
Successful candidates must be able to commit to working the whole
season (March to October) without any outside restraints to work, including school commitments.
While You're at Work:
4 days on and 3 days off.
12 to 15 hour days.
Single accommodation in a local hotel at each overnight destination will be provided.