Your Questions Answered
Does enhanced flexibility apply if I want to book during the 2022 season?
If you are looking to book to travel during the 2022 season, your booking will not be eligible for enhanced flexibility and our standard terms and conditions will apply. However, your 20% deposit will be refundable until December 3, 2021.
Does enhanced flexibility apply if I made a new booking and deposited to travel in 2021, prior to February 4, 2021, and was not utilizing a 2020 travel credit?
Yes, enhanced flexibility will apply but your risk-free deposit is/was only refundable up to 60 days after payment.
Does enhanced flexibility apply if I rebooked my travel from 2020 to 2021 or if I’m holding a travel credit?
Yes, all aspects of enhanced flexibility apply with the exception that your travel credit and any monies paid are non-refundable in accordance with the 2020 Terms and Conditions. Rocky Mountaineer has provided you with a credit equal to 110% of the pre-tax value of the deposit monies paid and remains committed to providing you with your world-class rail journey.
If I have rebooked my travel from 2020 to 2021 on a promotion that stipulated an early payment date, are my outstanding funds due in January or 30 days from my travel?
All final payments will be due 30 days out from travel, including if you booked on a promotion. For 2020 rebookings that are complete and had outstanding funds to pay in January 2021, your payment terms will be adjusted so that final payment is due 30 days from the date of travel. If you have yet to rebook and pay in full, your final payment date will be 30 days before travel.
If I change the dates of my booking, can my promotions be carried over as well?
Yes. If you make a date change on your booking, we will honour the original promotion you booked on.
If I need to change the date of my booking, do I need to book a new date right away?
If you are moving your travel date into 2022, you will need to select dates. If you choose to move into 2023, we will make a credit note on your booking for 2023.
If I have an existing booking and I chose not to take the promotion due to the early payment date, can I apply the promotion now?
Yes, if you decided not to take a promotion when booking because of the early payment, please contact the sales centre to request the promotion be applied to your booking.
How can we help?
We’re here to provide all the support you need when planning your Rocky Mountaineer journey. We are available 7 days a week: let us know if you need any assistance with planning your trip.