All pets or animals, excluding trained service dogs, are prohibited from travelling onboard Rocky Mountaineer. Please let us know when booking if you intend to bring a service dog on your journey. Service dogs travel free of charge onboard Rocky Mountaineer, provided they are able to remain at their owner’s feet or in an approved nearby space that does not in any way obscure or block any aisles or exits and does not intrude into another guest’s seating area.
FAQ: Before You Travel
Absolutely! If you are looking for a customized itinerary for a group of 16 or more, our Group Travel Consultants will provide you with an opportunity to offer your group a unique and memorable experience. In addition, our spectacular meetings and incentives program lets you discover a unique venue for your business or incentive function. For more information, contact us at email@example.com.
On our Canadian rail routes, yes we can upgrade you from SilverLeaf Service to GoldLeaf Service. Contact us or your travel professional to upgrade your rail journey. Upgrades may also be available at the station on the day of departure (subject to availability).
On our US rail route, unfortunately at this time we only offer SilverLeaf Service, and SilverLeaf Plus.
Pre-boarding and detraining for guests requiring special assistance is provided at all stations. Please advise Rocky Mountaineer at the time of booking if guests require this service and additional assistance while onboard the train, and also notify the Station Team at check-in.
Please note that all pets or animals (excluding qualified service animals for guests with disabilities) are prohibited from travelling onboard the train.
Rocky Mountaineer will make every effort to meet any special needs, including the requirements of our disabled guests. Some of the Rocky Mountaineer coaches are wheelchair accessible. On our Canadian rail routes, GoldLeaf Service coaches have elevators for guests who have problems using the spiral staircase. Please visit our Mobility & Accessibility page for more information, and inform us at the time of booking if any assistance is required.
Passenger rail travel is subject to unforeseen delays. While the Rocky Mountaineer is treated as a priority by the railways it uses, occasional delays do occur. For that reason, we ask that you please DO NOT arrange connecting transportation on the day of your scheduled arrival in any destination.
Guests travelling onboard Rocky Mountaineer are limited to two suitcases per person (total luggage weight not to exceed 30 kg or 66 lbs). No one piece of luggage may weigh more than 23 kg (50 lbs). All baggage or articles are accepted and transported subject to Rocky Mountaineer’s luggage policy. Oversized items, i.e. sports equipment may be subject to a surcharge.
Guests are prohibited from carrying firearms, flammable, hazardous, illegal, or radioactive materials, and some food items. Rocky Mountaineer will not be liable for any luggage containing such materials. If you have any questions on specific items please refer to US Customs and Border Protection and the Canadian Border Services Agency.
Your checked luggage will not be available onboard the train. All medications, valuables and personal items must be carried with you. Once you check into the station and while travelling onboard, our destinations team and onboard hosts will be sure to explain the process surrounding luggage handling between the train and hotels.
For information about carry-on luggage, please click here.
The currency used in Canada is the Canadian dollar and in the United States, the American dollar. On our Canadian rail routes, we are proud to offer a selection of high-quality merchandise items for you to purchase onboard Rocky Mountaineer. Onboard purchases including our merchandise items may be paid with VISA, MasterCard, and American Express. We are unable to accept pre-paid credit cards, pre-paid travel cards, gift cards, debit cards, cash or cheques. Exchange rates and transaction fees are determined by your credit card provider. Cash is however accepted for gratuities.
For detailed information on what to expect on our Canadian and American routes, average daily temperatures, and a suggested packing list, please visit our packing tips page.
You will be sent your final travel documents via email approximately 25 days prior to travel. You can access them through our Guest Portal. Please print your final travel documents and keep them with you at all times.
Vancouver International Airport (YVR)
The Vancouver International Airport (YVR) is your best choice when your vacation starts or ends in Vancouver or Whistler. Located in Richmond, British Columbia, YVR is the second busiest airport in Canada and provides easy access to Vancouver and its surrounding areas. YVR is located approximately 30 minutes south of Vancouver.
Calgary International Airport (YYC)
If your vacation starts or ends in either Calgary or Banff, the Calgary International Airport (YYC) is the most accessible airport for you. The Calgary International Airport is located in Calgary, Alberta and is the gateway to Banff and Lake Louise. Banff town site is located 120km (or 75 miles) west of Calgary city limits and is easily accessible from the all-weather, four-lane Trans Canada Highway 1. Lake Louise is located 58km (or 35 miles) west of Banff.
Edmonton International Airport (YEG)
The Edmonton International Airport is the closest airport for vacations that start or end in Jasper. The Edmonton International Airport in Edmonton, Alberta is located 362km (or 220 miles) east of Jasper, approximately 3 ½ hours driving time. There are several rental car counters for pick-up and drop off at the Edmonton International Airport if you choose to rent a car for this drive.
Denver International Airport (DIA)
The Denver International Airport is your best choice if you are taking Rockies to the Red Rocks westbound, departing from Denver. Travellers can use the airport rail, the A Line, to travel to the heart of downtown Denver at Denver Union Station and takes approximatel 37 minutes.
Canyonlands Regional Airport (CNY)
The Canyonlands Regional Airport is the closest airport to the town of Moab, Utah, located 18 miles or approximately 21 minutes by car, northwest of the town. Denver International Airport offers daily connecting flights to Canyonlands Regional Airport. If your Rockies to the Red Rocks journey travels eastbound, departing from Moab, UT this will be the closest airport to fly into. Multiple taxi and shuttle services from the airport to Moab are available.
Salt Lake City International Airport (SLC)
If your journey begins or ends in Salt Lake City this airport will be your best choice to arrive and depart from. If your journey begins in Moab, Salt Lake City International Airport is the closest international airport to Moab, located 240 miles or approximately 4.5 hours by car, northwest of Moab. Car rentals or shuttle services are available at the airport.
McCarran International Airport (LAS)
If your journey begins or ends in Las Vegas, you will want to arrive and depart from McCarran International Airport. Located only 3 miles or approximately 6 minutes, by car from the Las Vegas Strip, there are various transportation options available at the airport including buses, taxis, car rentals, and ride shares.