All pets or animals, excluding trained service dogs, are prohibited from travelling onboard Rocky Mountaineer. Please let us know when booking if you intend to bring a service dog on your journey. Service dogs travel free of charge onboard Rocky Mountaineer, provided they are able to remain at their owner’s feet or in an approved nearby space that does not in any way obscure or block any aisles or exits and does not intrude into another guest’s seating area.
FAQ: Before You Travel
Absolutely! If you are looking for a customized itinerary for a group of 16 or more, our Group Travel Consultants will provide you with an opportunity to offer your group a unique and memorable experience. In addition, our spectacular meetings and incentives program lets you discover a unique venue for your business or incentive function. For more information, contact us at firstname.lastname@example.org.
Absolutely! We would be happy to help you arrange your car rental needs, on a minimum 2-day rental. Please contact our email@example.com to make car rental arrangements or call the toll free number in your area:
|Toll free USA & Canada:||1-877-460-3200|
|Toll free Australia:||1-800-821-531|
|Toll free UK:||0-800-088-5541|
|Toll free Germany:||0-800-189-9311|
|Toll free New Zealand:||0-800-451-247|
As well, we can arrange for extra hotel nights to help make your Rocky Mountaineer vacation the best ever.
Yes. Contact us or your travel professional to upgrade your rail journey. Upgrades may also be available at the station on the day of departure (subject to availability).
2019 Upgrade Prices:
Upgrade Prices for 2 days onboard Rocky Mountaineer
|Apr 14 - Apr 30||$580 CAD per person, pretax|
|May 2 - May 29||$680 CAD per person, pretax|
|May 30 - Sep 28||$680- $700 CAD per person, pretax (depending on the route)|
|Sep 29 - Oct 12||$580 CAD per person, pretax|
Upgrade Prices for 3 days onboard Rocky Mountaineer
|Apr 26 - Apr 29||$780 CAD per person, pretax|
|May 3 - Jul 29||$930 CAD per person, pretax|
|Aug 2- Sep 30||$780-$950 CAD per person, pretax (depending on direction)|
|Oct 4 - Oct 7||$780 CAD per person, pretax|
An accumulative amount will apply.
Contact us or your travel professional to upgrade your rail journey.
Pre-boarding and detraining for guests requiring special assistance is provided at all stations. Please advise Rocky Mountaineer at the time of booking if guests require this service and additional assistance while onboard the train, and also notify the Station Team at check-in.
Please note that all pets or animals (excluding qualified service animals for guests with disabilities) are prohibited from travelling onboard the train.
Rocky Mountaineer will make every effort to meet any special needs, including the requirements of our disabled guests. Some of the Rocky Mountaineer coaches are wheelchair accessible. GoldLeaf Service Dome Coaches have elevators for guests who have problems using the spiral staircase. Please inform us at the time of booking if any assistance is required.
Holland America Line final documentation is not included with Rocky Mountaineer documentation. Holland America requires guests to complete an online registration process 10 – 50 days prior to cruise departure. View Document Delivery Information
Passenger rail travel is subject to unforeseen delays. While the Rocky Mountaineer is treated as a priority by the railways it uses, occasional delays do occur. For that reason, we ask that you please DO NOT arrange connecting transportation on the day of your scheduled arrival in any destination.
Guests travelling onboard Rocky Mountaineer are limited to two suitcases per person (total luggage weight not to exceed 30 kg or 66 lbs). No one piece of luggage may weigh more than 23 kg (50 lbs). All baggage or articles are accepted and transported subject to Rocky Mountaineer’s luggage policy. Oversized items, i.e. sports equipment may be subject to a surcharge.
Guests are prohibited from carrying firearms, flammable, hazardous, illegal, or radioactive materials, and some food items. Rocky Mountaineer will not be liable for any luggage containing such materials. If you have any questions on specific items please refer to US Customs and Border Protection and the Canadian Border Services Agency.
Your checked luggage will not be available onboard the train. All medications, valuables and personal items must be carried with you. Once you check into the station and while travelling onboard, our destinations team and onboard hosts will be sure to explain the process surrounding luggage handling between the train and hotels.
For information about carry-on luggage, please click here.
The currency used in Canada is the Canadian dollar. Onboard purchases including our merchandise items may be paid with VISA, MasterCard, American Express, Diners Club or Discover Card. We are unable to accept pre-paid credit cards, pre-paid travel cards, gift cards, debit cards, cash or cheques. Exchange rates and transaction fees are determined by your credit card provider. Cash is however accepted for gratuities.
In Alberta, British Columbia, and Washington State, temperatures vary significantly depending on location, time of day, and season. Summer temperatures range from a low of 10°C (50°F) to a high of 40°C (104°F). Kamloops, in particular, may be very warm in the summer, while in the alpine regions, weather can change dramatically in a short time.
We recommend that all guests be prepared for different weather conditions. Plan to bring a sweater, pants/trousers, and a light topcoat or raincoat, as well as lightweight summer wear to make your time onboard and in the Rockies the most comfortable. Spring and fall weather conditions can often include cool temperatures and even snowfall, so warmer layers are encouraged during these times. Visit www.weather.gc.ca for up-to-date weather information.
Our team will make every effort to keep you comfortable throughout your journey with us.
Vancouver International Airport (YVR)
The Vancouver International Airport (YVR) is your best choice when your vacation starts or ends in Vancouver or Whistler. Located in Richmond, British Columbia, YVR is the second busiest airport in Canada and provides easy access to Vancouver and its surrounding areas. YVR is located approximately 30 minutes south of Vancouver.
Calgary International Airport (YYC)
If your vacation starts or ends in either Calgary or Banff, the Calgary International Airport (YYC) is the most accessible airport for you. The Calgary International Airport is located in Calgary, Alberta and is the gateway to Banff and Lake Louise. Banff town site is located 120km (or 75 miles) west of Calgary city limits and is easily accessible from the all-weather, four-lane Trans Canada Highway 1. Lake Louise is located 58km (or 35 miles) west of Banff.
Edmonton International Airport (YEG)
The Edmonton International Airport is the closest airport for vacations that start or end in Jasper. The Edmonton International Airport in Edmonton, Alberta is located 362km (or 220 miles) east of Jasper, approximately 3 ½ hours driving time. There are several rental car counters for pick-up and drop off at the Edmonton International Airport if you choose to rent a car for this drive.