FAQ: Before You Travel

On our Canadian rail routes, we can upgrade your itinerary from SilverLeaf Service to GoldLeaf Service. Contact us or your travel professional to upgrade your rail journey.

At this time, GoldLeaf Service is not available on our US rail route. However, you can choose to add our SilverLeaf Plus add-on to your SilverLeaf Service experience.

Upgrades may also be available at the station on the day of departure (subject to availability). For more information on our sevice levels available, please click here.

Contact us or your travel professional for more information.

Although not a requirement to enter Canada or the US, it is strongly recommended that whenever you travel outside your country of residence to have adequate medical and trip interruption insurance. Travel insurance not only protects you in the event of a medical emergency, but most insurance providers also offer practical assistance in the event of emergency travel plans such as booking last minute flights and hotels, delayed or lost luggage tracking assistance and of course peace of mind. Whether purchased directly through Rocky Mountaineer or with another travel professional, travel insurance is always a wise decision.

For more information, see our guidance on booking travel insurance.

Rocky Mountaineer will make every effort to meet any special needs, including the requirements of our disabled guests. Some of the Rocky Mountaineer coaches are wheelchair accessible. On our Canadian rail routes, GoldLeaf Service coaches have elevators for guests who have problems using the spiral staircase. Please visit our Mobility & Accessibility page for more information, and inform us at the time of booking if any assistance is required.

Depending on the rail route and direction in which you travel, arrival in your destination ranges from afternoon to early evening. Rail travel in North America is occasionally subject to unforeseen delays. While Rocky Mountaineer is treated as a priority on the train tracks it uses, occasional delays do occur. For that reason, if your package does not already include accommodation at the end of your journey please do not arrange connecting transportation, including flights, on this day. Rocky Mountaineer can arrange for additional hotel nights, airport transfers, and tour options at the start or end of your rail journey with advance notice.

For detailed information on luggage allowances and handling, please visit our Luggage Information page.

The currency used in Canada is the Canadian dollar and in the United States, the American dollar.

For detailed information on what to expect on our Canadian and US routes, average daily temperatures, and a suggested packing list, please visit our packing tips page.

You will be sent your final travel documents via email approximately 30 days prior to travel. You can access them through our Guest Portal. Please print your final travel documents and keep them with you at all times.

Canadian Routes

Vancouver International Airport (YVR)
If your journey is departing from Vancouver or North Vancouver, you will fly into Vancouver International Airport (YVR). Located in Richmond, British Columbia, approximately 30 minutes south of Vancouver.

Calgary International Airport (YVR)
If your journey is departing from Banff or Lake Louise, you will fly into Calgary International Airport (YYC). Calgary International Airport is located in Calgary, Alberta, and is the gateway to Banff and Lake Louise. Banff townsite is located 140km (or 87 miles) west of YYC and Lake Louise is located 58km (or 35 miles) west of Banff.

Edmonton International Airport (YEG)
If your journey is departing from Jasper, you will fly into Edmonton International Airport YEG). Edmonton International Airport is located in Edmonton, Alberta which is 362km (or 220 miles) east of Jasper.

US Route

Denver International Airport (DEN)
If your journey is departing from Denver, you will fly into Denver International Airport (DEN). Travellers can use the airport rail, the A-line, to travel to the heart of downtown Denver at Denver Union Station which takes approximately 37 minutes.

Canyonlands Regional Airport (CNY)
If your journey is departing from Moab, you will fly into Canyonlands Regional Airport (CNY) which is located 18 miles northwest of the town. Shuttle services from the airport to Moab are available for reservation.

Salt Lake City International Airport (SLC)
If your journey is departing from Salt Lake City, you will fly into Salt Lake City International Airport (SLC).

Harry Reid International Airport (LAS)
If your journey is departing from Las Vegas, you will fly into Harry Reid International Airport which is located 3 miles from the Las Vegas Strip.