General Information

Question 1

Does Rocky Mountaineer have sleeper cars?

Accepted Answer

No. Our daylight rail journeys through the Canadian Rockies and American Southwest are scheduled to show guests all of the scenery. We offer packages with hotel accommodation options pre- and post- your rail journey, and all include accommodation in the mid-point destination.

Question 2

Is smoking permitted on the train and in the hotel rooms?

Accepted Answer

To ensure the preservation of the fragile environment of the areas in which we travel and for the comfort of all guests, there is no a smoking or vaping policy of any kind including cigarettes, cannabis, cigars, and e-cigarettes onboard Rocky Mountaineer, including vestibules, restrooms, inside the station, on the platforms or near the tracks. There is also no smoking in hotel rooms. We recommend that you prepare for the journey accordingly.

Question 3

Why does Rocky Mountaineer only operate between April and October?

Accepted Answer

We offer all daylight tours meaning you stay overnight in comfortable accommodation in Kamloops, Quesnel, Glenwood Springs, and Whistler, the halfway points of the rail journeys. Travelling during this time of the year ensures that we take full advantage of the daylight hours and the spectacular scenery during the time of year when the regions show their full colours.

Question 4

Are you able to handle special group requests?

Accepted Answer

Absolutely! If you are looking for a customized itinerary for a group of 16 or more, our Group Travel Consultants will provide you with an opportunity to offer your group a unique and memorable experience. In addition, our spectacular meetings and incentives program lets you discover a unique venue for your business or incentive function. For more information, contact us at groups@rockymountaineer.com.

Question 5

What service levels are available?

Accepted Answer

Different service levels are available depending on the route. More information on service levels can be found on our Onboard Experience page.

Question 6

What hotel properties do you partner with?

Accepted Answer

We partner with a number of hotel properties ranging from comfortable accommodations with restaurants on the property or within walking distance, to luxurious hotels and resorts with premium room categories.

In Kamloops, Quesnel, and Glenwood Springs, guests will stay in moderate, clean and comfortable accommodation with essential amenities and great service. The accommodation is assigned to guests a few days before their departure and will be shown on their boarding pass when they check-in to board the train. Please note, specific bedding types cannot be guaranteed in these destinations due to limited availability.

For more information on the hotels we partner with in each of our destinations, please visit our Hotels page.

Question 7

What are the recommended tours and excursions to do as part of my journey?

Accepted Answer

For information on optional tours and excursions available for your journey, visit our Optional Add-Ons page.

Question 8

What is the best time of year to travel with Rocky Mountaineer?

Accepted Answer

Each year, our season operates from April to October. For more information on what you can expect on our journeys in spring, summer, and fall, please click here.

Question 9

How far do we travel on Rocky Mountaineer?

Accepted Answer

Look forward to spending two or more full relaxing days onboard the Rocky Mountaineer. On Canadian routes, about 450 kilometers (280 miles) each day, all in daylight.

Vancouver-Kamloops	460km/285 miles
Kamloops-Jasper	441 km/274 miles
Kamloops-Banff	497 km/309 miles
Vancouver-Whistler	119 km/74 miles
Whistler-Quesnel	500 km/311 miles
Quesnel-Jasper	534 km/332 miles

On American routes, about 300 kilometers (185 miles) each day, all in daylight.

Denver-Glenwood Springs	282 km/175 miles
Glenwood Springs-Moab	312 km/194 miles

Question 10

What are the advantages to travelling these routes by rail?

Accepted Answer

There are many unique features to rail travel. You will enjoy an extremely comfortable seat with ample legroom and have the freedom to stretch your legs and enjoy the fresh air while in the vestibules. Combined with attentive service and outstanding storytelling, this type of leisurely paced travel will ensure that you know you are on vacation.

One of the greatest advantages, however, is the ability to travel through areas simply not accessible by foot, car or motorcoach. The routes we travel on are described as engineering marvels and as we follow rushing rivers, pass beside towering waterfalls and ride through spectacular river canyons, you will understand why. To truly appreciate the nature and scenery in this part of the world, the Rocky Mountaineer offers the very best vantage point.

Question 11

What is GST?

Accepted Answer

On our Canadian routes, all prices are subject to Canadian Goods and Services Tax (GST), currently 5% in Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon.

Question 12

Am I able to bring my pet along?

Accepted Answer

All pets or animals, excluding trained service dogs, are prohibited from travelling onboard Rocky Mountaineer. Please let us know when booking if you intend to bring a service dog on your journey. Service dogs travel free of charge onboard Rocky Mountaineer, provided they are able to remain at their owner’s feet or in an approved nearby space that does not in any way obscure or block any aisles or exits and does not intrude into another guest’s seating area.

Question 13

How long has Rocky Mountaineer been in business?

Accepted Answer

We’ve welcomed aboard over 2 million guests since our inaugural journey in 1990.

Question 14

What are the train station addresses?

Accepted Answer

Please visit our Preparing to Go Section for a complete list of Train Station Locations & Train Station Transfers.

Please note, many of these locations are not accessible to the public. Please ensure you review your final travel documents for information on your included transfers to and from these locations.

Question 15

Can I change or cancel parts of my itinerary if I change my mind?

Accepted Answer

Changes are permitted, however they are subject to change fees depending on when the change request is received in relation to the start of your itinerary. Cancellation of any or all services are fully non-refundable, unless otherwise stated in your itinerary. And no changes are permitted less than 15 days prior to the start of your Rocky Mountaineer itinerary. For a complete guide to change fees and cancellation policies, please refer to our Terms & Conditions.

Question 16

Can we book flights with you?

Accepted Answer

We are not able to assist in flight reservations. Any flights will need to be booked independently.

Rail travel in North America is occasionally subject to unforeseen delays. While Rocky Mountaineer is treated as a priority on the train tracks it uses, occasional delays do occur. For that reason, if your package does not already include accommodation at the end of your journey please do not arrange connecting transportation, including flights, on this day. Rocky Mountaineer can arrange for additional hotel nights, airport transfers, and tour options at the start or end of your rail journey with advance notice.

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