Important Information | Rocky Mountaineer
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Important Information

Guest Experience Centre

The Rocky Mountaineer Guest Experience Centre is here to help. Should you require assistance while travelling or after your trip please email or call toll free:

North America


Austria, France, Germany, Netherlands, New Zealand, Sweden, Switzerland & United Kingdom

00 and/or 014.800.195.01950

Our Guest Experience Centre is open 7 days a week from 6:00 am to 9:00 pm (PT), including Statutory Holidays during our train operating season (April-October), and Monday to Friday from 9:00 am to 5:00 pm (PT), excluding Statutory Holidays during our non-operating season.


Contacting Police, Fire, or Ambulance – 911

To contact emergency services in Canada and the United States dial 9-1-1. While onboard Rocky Mountaineer notify the nearest Rocky Mountaineer personnel. If you require non-emergency medical assistance during your holiday we would be pleased to assist you. Simply ask your Host or contact the Guest Experience Centre.


Travel Arrangements Prior to Travel

To make trip arrangements prior to travel, contact us or email Rocky Mountaineer Sales Centre at


Terms & Conditions

Rocky Mountaineer recommends familiarizing yourself with our Terms & Conditions before you travel.


Time Zones

Vancouver, Kamloops, Quesnel, Seattle, and Whistler are in the Pacific Time Zone. Banff, Lake Louise, Jasper, and Calgary are in the Mountain Time Zone (MT), one hour ahead of Pacific Time (PT). Please note: 7:00 am PT is 8:00 am MT.


Your Health & Safety is our Priority

We are committed to delivering our world-class service to you while ensuring your health and safety is our highest priority. As government guidelines and industry best practices evolve on the  prevention of COVID-19 and other viruses and illnesses, we are updating our procedures to be best in class. 

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