Onboard Rocky Mountaineer
To provide the highest level of service and comfort, each guest will be assigned a specific seat and coach for their rail journey. Guests travelling on our Coastal Passage route will be assigned a different coach, seat, and Host than on their Canadian Rockies journey. Guests travelling on Circle Journeys will be assigned a different coach and Host for each leg of their rail journey. All coaches are equipped with restrooms and are temperature controlled for your comfort.
Your Health & Safety is our Priority
We are committed to delivering our world-class service to you while ensuring your health and safety is our highest priority. As government guidelines and industry best practices evolve on the prevention of COVID-19 and other viruses and illnesses, we are updating our procedures to be best in class.
Rocky Mountaineer Hosts
Our Hosts are dedicated to attending to your needs while you are our guest onboard Rocky Mountaineer. In addition to serving you drinks, snacks, and meals onboard the train, our Hosts will share fascinating stories throughout your journey, point out wildlife and provide you with detailed maps and other information highlighting your route. All Hosts and Train Managers receive world class guest servicing training, and are experienced in safety protocols.
Should you have any questions, special requests or concerns while travelling with Rocky Mountaineer, your Host, Train Manager, or the Guest Experience Centre would be more than happy to assist.
Gratuities for Hosts are not included in your package tour price. In Canada it is acceptable to recognize good service in a tangible manner, although this is entirely at your discretion. Rocky Mountaineer has developed guidelines tailored to each level of service as a reference. This can be found in the Service Recognition envelope onboard the train or in our FAQs. Gratuities can be paid by cash or credit card.
To ensure the preservation of the fragile environment of the areas in which we travel and for the comfort of all guests, there is no smoking including cigarettes, cigars and e-cigarettes onboard Rocky Mountaineer, including vestibules, restrooms or inside the stations. We recommend that you prepare for the journey accordingly.
Meals and Beverages
Guests travelling on our rail journeys will be served breakfast, lunch, snacks and alcoholic and non-alcoholic beverages onboard the train. Breakfast service will commence on the train shortly after departure; however, this may be several hours after leaving your hotel room, so we recommend having a light snack prior to departing from your hotel.
Guests in GoldLeaf Service will be served in two seatings for breakfast and lunch. While the first half is being served in the lower-level dining room, beverages and a light snack will be served to the other guests in the upper dome. Guests in the first seating on day one will be in the second seating on day two and vice versa. We are unable to accommodate requests for first or second seating in advance of train departures.
Special Dietary Needs
If you have special dietary needs or food allergies, we will try our best to accommodate your request. Simply advise Rocky Mountaineer directly, or your booking agent at least 7 days in advance of boarding.
As your checked luggage will not be accessible while onboard the train, all medications must be carried with you.
Boarding Assistance and Restricted Mobility
Pre-boarding and detraining for guests requiring special assistance is provided at all stations. Please advise Rocky Mountaineer at the time of booking if you require this service and additional assistance while onboard the train, and also notify the Station Team at check-in.
Please note that all pets or animals (excluding qualified service animals for guests with disabilities) are prohibited from travelling onboard the train.
Currency and Onboard Purchases
The currency used in Canada is the Canadian dollar. Onboard purchases including our merchandise items may be paid with VISA, MasterCard, American Express, Diners Club, Discover Card. We are unable to accept pre-paid credit cards, pre-paid travel cards, gift cards, debit cards, cash or cheques. Exchange rates and transaction fees are determined by your credit card provider. Cash is however accepted for gratuities.
We are proud of our selection of high-quality merchandise items for you to purchase onboard Rocky Mountaineer. Merchandise catalogues will be available onboard Rocky Mountaineer at your seat. When you have decided on the perfect momento or gift, pay by credit card or by redeeming merchandise credits. By placing your order on the rail journey into Kamloops or Quesnel, we can fulfill the order during your overnight stay and you can enjoy your purchase the following day.