Travel Documents and Check-in Procedures
Your travel documents contain all of the information required before and during your journey. This includes your itinerary, important information about hotels, airport transfers and check-in times. Please print your final travel documents and keep them with you at all times.
If you have booked a Rocky Mountaineer holiday package, your travel documents will generally be provided to you in advance of travel. Occasionally, due to the type of holiday booked, some guests will not receive their travel documents until arrival at their hotel or at the station on the day of departure. If you have been directed to collect your travel documentation from the train station on the morning of departure, please check-in 45 minutes prior to the departure time.
At check-in, you will receive a boarding pass with your pre-assigned seat and overnight accommodation for Kamloops, or Whistler and Quesnel. If you have special seating requests, such as sitting near a friend who has booked separately, please advise Rocky Mountaineer at least 30 days in advance. We are unable to accommodate specific seats, train coach location or first or second meal seating requests. We will be in touch with details on your check-in procedures closer to your departure day.
We have updated our Health & Safety protocols in response to COVID-19. Before check-in, we will ask you questions about your health and recent travels.
Did you know you can upgrade the rail portion of your journey if you are travelling in SilverLeaf Service? Your hotels will remain the same but you’ll travel onboard Rocky Mountaineer in GoldLeaf Service. Upgrades can be purchased prior to travel by contacting your travel professional or Rocky Mountaineer. Upgrades may also be available at the station on the day of departure (subject to availability).