Jasper Power Outage

Since September 4, the community of Jasper has faced an emergency due to a wildfire that caused a complete power outage in the townsite and surrounding area. Local authorities stated they were not welcoming visitors to Jasper until the power was restored and the emergency was over. This meant we were forced to re-route our Journey through the Clouds and Rainforest to Gold Rush departures away from Jasper.

On September 14, the municipality confirmed they now have stable and reliable power, and they are ready to welcome visitors to the community again.

We are now working with our rail, tour, and hotel partners on the numerous logistics required to return our operations to Jasper as soon as possible. We are pleased to return to Jasper with guests travelling on:

• Journey through the Clouds, departing on September 16 and onward
• Rainforest to Gold Rush, departing on September 17 and onward

We are pleased these guests will be returning to their original itinerary, arriving in or departing from Jasper.

Should there be changes to future departures on any routes, we will contact guests affected as soon as possible. You can contact our team by email at guestexperience@rockymountaineer.com or by phone at 1.800.653.4105. Please note they are experiencing higher than normal volumes and we thank you for your patience.

The wildfire situation is active in areas where we travel and we are monitoring the situation closely as the safety of our guests and team is our top priority. 

Currently, the wildfires are not impacting the rail lines we travel on. However, our travel through some sections of the journey may be slower than usual due to weather-related speed limitations. Additionally, visibility of scenery and air quality may be affected at some points along the journeys due to the wildfires. Despite these challenges, our team will do everything in their ability to provide as seamless a travel experience as possible.  

We are continuing to monitor the wildfire situation closely to determine if it will impact our travel schedules. We will continue to provide updated information on this page as it becomes available.  

We remain committed to delivering our world-class service to you, while ensuring your health & safety is our highest priority. For the most recent updates to our health & safety protocols, visit our Health & Safety page.

We are looking forward to welcoming guests on our routes in Canada and the United States this year.
 

Entering Canada

Effective October 1, 2022, the Government of Canada no longer requires travellers, regardless of citizenship, to be fully vaccinated to enter Canada for any purpose. Additionally, Transport Canada no longer requires travellers to wear masks onboard trains and planes. Although this requirement is being lifted, it is strongly recommended that guests wear a mask while onboard.

Entering the USA

The US CDC has announced, that starting June 12, 2022, pre-entry tests will no longer be required to enter the USA. Non-US citizens and non-permanent residents must be fully vaccinated to enter the USA, however US citizens and permanent residents do not need to be vaccinated to enter the USA. For the latest information regarding travel requirements in the United States, click here.

Departing Canada or the USA

Depending on the country you are returning to, a COVID-19 test may be required prior to returning home. Please review your home country's information on whether a test is required, and what type of test is accepted. Click here for some locations that provide testing services for your return home.

Canadian & US Rail Routes

Proof of vaccination is not required to board our trains in Canada or the US at this time. Should this change, we will update this information as required.