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Contact Us

Email or call us for trip planning, in-travel or post-travel assistance.

Trip Planning

Our Vacation Consultants are available to help you plan your rail vacation, and answer any questions may have about your upcoming trip. Updates on COVID-19 Travel and Health advisories are available here



Monday - Thursday: 6:00 am - 10:00 pm PT

Friday: 6:00 am - 6:00 pm PT - closed on April 10 

Saturday: 8:00 am - 4:00 pm PT 

Sunday:  8:00 am-10:00 pm PT



Contact Us

USA & Canada:  1.877.460.3200 (toll free)

Canada - French: 1.800.425.9126 (toll free)

UK: 0800.088.5541 (toll free)

Germany: 0011.800.189.9311

Australia: 1800.821.531 (toll free) 

New Zealand: 00.800.06067372 (toll free) 

International: 1.604.606.7245

Email Us


In-travel or Post-travel Assistance

Are you currently on or have you recently completed a journey with us? Our Guest Experience Centre is ready to assist you.



Monday - Sunday: 6:00 am - 9:00 pm PT


Email Us


Call Us

North America: 1.800.653.4105 (toll free)

Europe & UK: 00 800 195 01950 (toll free)

Ireland: 00 and/or 014 800 195 01950 (toll free)

Australia: 0011 800 195 01950 (toll free)

Mailing Address

1100-980 Howe Street

Vancouver, British Columbia, Canada

V6Z 0C8

Telephone: 604.606.7200

Train Station Locations & Schedules

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