Email or call us for trip planning, in-travel or post-travel assistance.
Our Vacation Consultants are available to help you plan your rail vacation, and answer any questions may have about your upcoming trip. Updates on COVID-19 Travel and Health advisories are available here.
For COVID-19, health & safety, and general inquiries about Rocky Mountaineer, we recommend visiting our Frequently Asked Questions section.
Monday - Thursday: 6:00 am - 10:00 pm PT
Friday: 6:00 am - 6:00 pm PT
Saturday: 8:00 am - 4:00 pm PT
Sunday: 8:00 am-10:00 pm PT
In-travel or Post-travel Assistance
Are you currently on or have you recently completed a journey with us? Our Guest Experience Centre is ready to assist you.
Monday - Sunday: 6:00 am - 9:00 pm PT
North America: 1.800.653.4105 (toll free)
Europe & UK: 00 800 195 01950 (toll free)
Ireland: 00 and/or 014 800 195 01950 (toll free)
Australia: 0011 800 195 01950 (toll free)
1100-980 Howe Street
Vancouver, British Columbia, Canada