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Your Health & Safety is our Priority

We are committed to delivering our world-class service to you while ensuring your health and safety is our highest priority. As government guidelines and industry best practices evolve on the  prevention of COVID-19 and other viruses and illnesses, we are updating our procedures to be best in class.

Our team is committed to your health and safety

 

HIGHLY TRAINED
Our onboard team is highly trained in providing care and first aid should anything happen during your travel on the train.

 

MEDICAL PROTOCOLS
If you feel unwell, our onboard team will do everything in their ability to support you, including arranging for transport to the nearest medical facility. If a guest begins to display symptoms of COVID-19, our team will safely relocate them to an isolated rail car.

 

PREVENTATIVE MEASURES AND GEAR
Our team members will wear face coverings, gloves and other items, as needed, during the preparation and service of food and beverage, and during all interactions with you. Their temperature may also be taken.

 

GUEST EXPERIENCE CENTRE
Our guest experience team is ready to assist you while you're travelling with us, seven days a week from 6 am to 9 pm PT. You can reach them by phone at 1.800.653.4105 or by email at guestexperience@rockymountaineer.com.
 

Last updated: August 2020

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