Skip to main content

Your Health & Safety is Our Priority

We are committed to delivering our world-class service to you, with your health and safety as our highest priority.  As government requirements have continued to evolve throughout the pandemic,  we have updated our Health & Safety protocols in line with current regulations where we travel.

Last updated – December 2, 2022: The information below outlines our current procedures for our operations. Protocols and procedures may be adapted or changed to adhere to evolving travel regulations and conditions. Please check this page before you travel with us for the most up-to-date information. 

Our team is committed to your health and safety

Our onboard team is highly trained in providing care and first aid should anything happen during your travel on the train.

If you feel unwell, our onboard team will do everything in their ability to support you, including arranging for transport to the nearest medical facility. We will also carry out enhanced cleaning procedures to thoroughly sanitize the affected coach.

Our guest experience team is ready to assist you while you are travelling with us, seven days a week from 6 am to 9 pm PT. You can reach them by phone at 1.800.653.4105 or by email at

Last updated: December 2, 2022