Health & Safety
We remain committed to delivering our world-class service to you, while ensuring your health & safety is our highest priority. For the most recent updates to our health & safety protocols, please click here.
In Canada, there are active wildfires in British Columbia. We are continuing to evaluate the situation to determine any possible impact on our operations. For more information, click here.
In Canada, we will be operating our full schedule from August 4 until October 7. If you were scheduled on a suspended departure earlier in the season, please visit our rebooking page, for more information. For our route in the US, our first train departed on August 15 and the last train of our inaugural season will run on November 18th.
Canadian Border Re-opening
On July 19, the Canadian government announced that it plans to allow fully vaccinated travellers to enter Canada for non-essential travel. We look forward to welcoming our guests from the US starting August 9, and guests from other countries starting September 7. For more information about the entering Canada, please click here.
If you require a COVID-19 test prior to returning home, here are some locations that provide this service. Please click on the links below for cost and full details on how to book your test. As well, check your home country’s information to ensure you book the appropriate type of test.
• Alpine Medical Clinic: located in downtown Banff
Guests returning to the US are able to take a self or home test in order to enter the US. They must take the test while on a video call with a telehealth provider. More information on the CDC requirements can be found on the CDC website. These home tests are currently available to purchase through eMed (pack of 6) or Optum Store (packs of 2 or 3) - further information on the process can be found on these websites.
Travel Documents & Payment
To give you more flexibility with your travel plans, we have moved the final payment date to 30 days prior to travel. If you would like to make a final payment, please visit our guest portal. Once we receive your final payment, your travel documents will be sent via email approximately 25 days prior to travel.
How can we help?
We're here to provide all the support you need when planning your Rocky Mountaineer journey. We are available 7 days a week: let us know if you need any assistance with planning your trip.
Please note, we are currently experiencing higher than normal wait times over phone and email.