FAQ

Below you will find answers to some of the more common questions we receive. If you do not find the answer you are looking for below, please feel free to contact us directly.

  General Information -
How long has Rocky Mountaineer been in business? What is the difference between SilverLeaf Service and GoldLeaf Service? What is the best time to travel through the Canadian Rockies? What is the monthly average temperature range? How far do we travel on the Rocky Mountaineer? What are the advantages to travelling these routes by rail? Why does the Rocky Mountaineer only operate between April and October? What are the train station addresses? Is Rocky Mountaineer merchandise available for purchase onboard the train?? Does the Rocky Mountaineer have sleeper cars? What hotel properties do you partner with? Is smoking permitted on the train and in the hotel rooms? What type of hotels can guests expect in Kamloops and Quesnel, British Columbia? What is GST? Can we book flights with you? Do I need travel insurance? Is there a meal plan option? What is the recommended activity in and around Victoria? What are the recommended tours and excursions in and around Vancouver? What is the recommended activity in and around Jasper? What is the recommended activity in and around Seattle? Does the Summit Helicopter fly in inclement weather? How can my friends and family contact me in case of an emergency? Can I change or cancel parts of my itinerary if I change my mind?
  Before You Travel -
Can I arrange for a car rental or hotel? Can I upgrade from SilverLeaf Service to GoldLeaf Service once I’ve already started my Rocky Mountaineer journey? What should I pack for the Canadian Rockies and Pacific Northwest? Do your facilities accommodate people with special needs and/or disabilities? Can you provide boarding assistance or accommodate guests with restricted mobility? What currency is used in Canada? Should I plan connecting transportation on the day of Rocky Mountaineer's arrival? Which airport should I fly to? What are the luggage allowances? Are you able to handle special group requests? Can I add an Alaska Cruise to my rail vacation? How do guests booked on a Holland America Alaska Cruise receive their final documentation? Am I able to bring my pet along?
  Onboard Experience -
What speed does the train travel? What meals do I receive? I’m travelling in GoldLeaf Service and I know the dining room can only hold 36 of the 72 guests at a time. How does meal seating work? Are both the SilverLeaf Service and GoldLeaf Service coaches accessible by wheelchair? Can you provide boarding assistance or accommodate guests with restricted mobility? Does Rocky Mountaineer stop for photographs along the route? What transportation is available when arriving at your destination? What languages are spoken onboard the train? Is one side of the train better than the other in terms of views? How is seating assigned onboard the train? How are couples or families who travel together assigned seating? Can the seats be rotated to have 2 couples or a family facing one another? Are we able to pass between railcoaches? What is the protocol concerning gratuities for Onboard Hosts? Can guests use Wi-Fi onboard Rocky Mountaineer? What wildlife will I see?

Call us toll free

1-604-606-7245

Call

Live Chat

with us

Chat

Write to Us

reservations@rockymountaineer.com

Email

Request Brochure

Printed or digital

Info