FAQ: General Information

All pets or animals, excluding trained service dogs, are prohibited from travelling onboard Rocky Mountaineer. Please let us know when booking if you intend to bring a service dog on your journey. Service dogs travel free of charge onboard Rocky Mountaineer, provided they are able to remain at their owner’s feet or in an approved nearby space that does not in any way obscure or block any aisles or exits and does not intrude into another guest’s seating area.

The majority of Rocky Mountaineer guests are adults; however, we do welcome a small number of children each season. Children travelling with us must be old enough to safely sit on their own. Infants cannot be seated on their parent or guardian’s laps while onboard, and the seats on the train do not have seat belts for securing children’s car seats. Parents and guardians are responsible for the safety of their children while onboard the train, and must ensure children are under their direct supervision at all times. To give you a sense of the onboard experience, all guests are assigned a seat within one train dome with some limited space to move around. The SilverLeaf rail cars have a small outdoor space and the GoldLeaf rail cars have a larger outdoor viewing platform, where guests can view the passing scenery and capture photos. A typical travel day on the train can range from 10-12 hours on the Canadian routes and up to 8-9 hours on the US route. The onboard experience is very much about sitting back to enjoy the passing scenery, learning about the history of the regions through the storytelling from our onboard hosts, and enjoying a high-level of culinary and beverage service. Please note WiFi is not available while onboard.

Most of the restaurants, bakeries, and breweries have fully re-opened. Click here for a full list of establishments that are currently open.

Although some trails remain closed, most of the trails, lakes, parks, and campgrounds have reopened, including Maligne Lake, Pyramid Lake, and more. For a full list, click here.

Absolutely! If you are looking for a customized itinerary for a group of 20 or more, our Group Travel Consultants will provide you with an opportunity to offer your group a unique and memorable experience. In addition, our spectacular meetings and incentives program lets you discover a unique venue for your business or incentive function. For more information, contact us at groups@rockymountaineer.com.

Changes are permitted, however they are subject to change fees depending on when the change request is received in relation to the start of your itinerary. Cancellation of any or all services are fully non-refundable, unless otherwise stated in your itinerary. And no changes are permitted less than 15 days prior to the start of your Rocky Mountaineer itinerary. For a complete guide to change fees and cancellation policies, please refer to our Terms & Conditions.

We are not able to assist in flight reservations. Any flights will need to be booked independently.

Rail travel in North America is occasionally subject to unforeseen delays. For that reason, if your package does not already include accommodation at the end of your journey please do not arrange connecting transportation, including flights, on this day. Rocky Mountaineer can arrange airport transfers at the start or end of your rail journey with advance notice.

We do not have a special price for children. Every guest on the train, regardless of age, pays the same price for their seat and onboard experience. Children travelling with us must be old enough to safely sit on their own.

No. Our daylight rail journeys through the Canadian Rockies and American Southwest are scheduled to show guests all of the scenery. We offer packages with hotel accommodation options pre- and post- your rail journey, and all include accommodation in the mid-point destination.

Look forward to spending two or more full relaxing days onboard the Rocky Mountaineer. On Canadian routes, about 450 kilometers (280 miles) each day, all in daylight.

On American routes, about 300 kilometers (185 miles) each day, all in daylight.

We’ve welcomed aboard over 2 million guests since our inaugural journey in 1990.

To ensure the preservation of the fragile environment of the areas in which we travel and for the comfort of all guests, there is a no smoking or vaping policy of any kind including cigarettes, cannabis, cigars, and e-cigarettes onboard Rocky Mountaineer, including vestibules, restrooms, inside the station, on the platforms or near the tracks. There is also no smoking in hotel rooms. We recommend that you prepare for the journey accordingly.

There are many unique features to rail travel. You will enjoy an extremely comfortable seat with ample legroom and have the freedom to stretch your legs and enjoy the fresh air while in the vestibules. Combined with attentive service and outstanding storytelling, this type of leisurely paced travel will ensure that you know you are on vacation.

One of the greatest advantages, however, is the ability to travel through areas simply not accessible by foot, car or motorcoach. The routes we travel on are described as engineering marvels and as we follow rushing rivers, pass beside towering waterfalls and ride through spectacular river canyons, you will understand why. To truly appreciate the nature and scenery in this part of the world, the Rocky Mountaineer offers the very best vantage point.

For information on optional tours and excursions available for your journey, visit our Optional Add-Ons page.

Maligne Canyon is still closed due to safety concerns, but many of Jasper’s landmarks, parks, trails, and attractions have reopened. For a full list, click here.

We partner with a number of hotel properties ranging from comfortable accommodations with restaurants on the property or within walking distance, to luxurious hotels and resorts with premium room categories.

In Kamloops, Quesnel, and Glenwood Springs, guests will stay in a moderate three-star accommodation with essential amenities and great service. While these accommodations are clean and comfortable, they may not be as luxurious as those in other destinations on your journey. The accommodation is assigned to guests a few days before their departure and will be shown on their boarding pass when they check-in to board the train. Please note, specific bedding types cannot be guaranteed in these destinations due to limited availability.

For more information on the hotels we partner with in each of our destinations, please visit our Hotels page.

All our partner hotels are open and welcoming guests. These include the Fairmont Jasper Park Lodge, Chateau Jasper, Forest Park Hotel, and The Crimson. Please note that Fairmont Jasper Park Lodge did experience some damage during the wildfires, but the majority of the Main Lodge, guest rooms, and cabins were untouched and the beauty of the surroundings are ever present. For a list of open hotels, click here. Guests may also book Rocky Mountaineer packages that include stays in partner hotels.

On our Canadian routes, all prices are subject to Canadian Goods and Services Tax (GST), currently 5% in Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon.

Each year, our season operates from April to October. For more information on what you can expect on our journeys in spring, summer, and fall, please click here.

Please visit our Preparing to Go Section for a complete list of Train Departure Times & Station Locations.

Please note, many of these locations are not accessible to the public. Please ensure you review your final travel documents for information on your included transfers to and from these locations.

Different service levels are available depending on the route. More information on service levels can be found on our Onboard Experience page.

While we can never guarantee specific sightings, Jasper and the surrounding areas are home to a diverse range of wildlife. Some of the animals that guests will have a chance to spot include bears, elk, mountain goats, eagles, moose, bighorn sheep, and more.

There is no single “best time” to visit Jasper, as the park is welcoming visitors throughout the year and each season offers something different for everyone. Bear in mind that if you’re looking to make a Rocky Mountaineer rail journey part of your adventure, our Canadian season runs from April to October. Click here for an overview of spring, summer, and fall in the Canadian Rockies.

Many attractions will be open, including the Jasper Skytram, the Columbia Icefield Skywalk, and Miette Hot Springs. Guests are also welcome to independently book our three optional add-on excursions operated by Brewster tours in Jasper. At this time, they will not be stopping at Maligne Canyon and will offer a modified tour with a number of stops in the Maligne Valley. The Maligne Lake cruise will resume on May 30, and the sightseeing transfers between Jasper and Banff on the Icefields Parkway will be operating as planned.

We offer all daylight tours meaning you stay overnight in comfortable accommodation in Kamloops, Quesnel, Glenwood Springs, and Whistler, the halfway points of the rail journeys. Travelling during this time of the year ensures that we take full advantage of the daylight hours and the spectacular scenery during the time of year when the regions show their full colours.