FAQ: General Information

Friends and family who need to get in contact with you in case of an emergency, should call our Guest Experience Centre at guestexperience@rockymountaineer.com or at the following phone numbers:

North America: 1-800-653-4105

Australia: 0011-800-195-01950

Austria, France, Germany, Netherlands, New Zealand, Sweden, Switzerland & United Kingdom: 00-800-195-01950

Ireland: 00 and/or 014-800-195-01950

Changes are permitted, however they are subject to change fees depending on when the change request is received in relation to the start of your itinerary. Cancellation of any or all services are fully non-refundable. And no changes are permitted less than 15 days prior to the start of your Rocky Mountaineer itinerary. For a complete guide to change fees and cancellation policies, please refer to our Terms & Conditions.

We are not able to assist in flight reservations. Any flights will need to be booked independently.

Although not a requirement to enter Canada, it is strongly recommended that whenever you travel outside your country of residence to have adequate medical and trip interruption insurance. Travel insurance not only protects you in the event of a medical emergency, but most insurance providers also offer practical assistance in the event of emergency travel plans such as booking last minute flights and hotels, delayed or lost luggage tracking assistance and of course peace of mind. Whether purchased directly through Rocky Mountaineer or with another travel professional, travel insurance is always a wise decision.

For a quote and details on the Rocky Mountaineer Travel Insurance program as offered through Allianz, contact us.

The Panoramic Helicopter tour may be cancelled due to poor weather. A price reduction will apply if this activity is cancelled or if a guest chooses not to fly.

No. Our daylight rail tours through the Canadian Rockies are scheduled to show guests all of the scenery. After a day onboard the train through the Rockies, guests overnight in comfortable hotel accommodation in Kamloops, Quesnel or Whistler, British Columbia.

About 450 kilometres (280 miles) each day, all in daylight. Look forward to spending two or more full relaxing days onboard the Rocky Mountaineer.

We've welcomed aboard nearly 2 million guests since our inaugural journey in 1990.

We are proud of our selection of high-quality merchandise items for purchase onboard Rocky Mountaineer. Our merchandise catalogue is available online and a physical copy will also be available onboard Rocky Mountaineer at your seat.

Download Merchandise Catalogue

Place an order onboard the train:

Order forms will be handed out to you on the first day of your onboard journey where you can choose from any items that interests you. The merchandise you ordered will be on your seat the next day on the train, you can then make a purchase if you are happy with your order.

Place an order at the Rocky Mountaineer Station in Vancouver:

You can also browse a selection of our merchandise at our Vancouver Station kiosk which is available for purchase on departure mornings only.

Place an order before or after your Rocky Mountaineer journey:

Our Guest Experience Center will help you to place the order. All merchandise is shipped out of our Kamloops Distribution Centre and shipping costs are $15 CAD within Canada, $20 CAD to USA and $40 CAD to international markets. You can reach our Guest Experience Centre by email or phone:
guestexperience@rockymountaineer.com
North America Toll Free: 1-800-653-4105
United Kingdom: 00-800-195-01950
Australia: 0011-800-195-01950

Please note that during the operating season, our Guest Experience Centre is available 7 days a week from 6AM-9PM PST.

Payment Information

All items are listed in Canadian dollars and do not include tax. Onboard purchases may be paid with VISA, MasterCard, American Express, Diners Club or Discover Card. We are unable to accept pre-paid credit cards, pre-paid travel cards, gift cards, debit cards, cash or cheques.

To ensure the preservation of the fragile environment of the areas in which we travel and for the comfort of all guests, there is no smoking or vaping policy including cigarettes, cannabis, cigars, and e-cigarettes onboard Rocky Mountaineer, including vestibules, restrooms, inside the station, on the platforms or near the tracks. Each station has a designated smoking area, with the exception of the Kamloops Station. And there is no smoking in hotel rooms. We recommend that you prepare for the journey accordingly.

Onboard Meals

As part of our rail travel package, Rocky Mountaineer guests are served hot, gourmet breakfast and lunches with gourmet snacks and complimentary alcoholic and non-alcoholic beverages while onboard Rocky Mountaineer.

Optional Meals for Hotels

Additional meals for the entire vacation package may be added with the purchase of a meal plan.

One of our most popular add-ons, hotel breakfasts offer a wide selection of delicious items to choose from.

Dinners include an appetizer, entrée, dessert, and a non-alcoholic beverage.

Server gratuities are included in both breakfast and dinner meal plan pricing.

There are many unique features to rail travel. You will enjoy an extremely comfortable seat with ample legroom and have the freedom to stretch your legs and enjoy the fresh air while in the vestibules. Combined with attentive service and outstanding storytelling, this type of leisurely paced travel will ensure that you know you are on vacation.

One of the greatest advantages, however, is the ability to travel through areas simply not accessible by foot, car or motorcoach. The routes we travel on are described as engineering marvels and as we follow rushing rivers, pass beside towering waterfalls and ride through spectacular river canyons, you will understand why. To truly appreciate the nature and scenery in this part of the world, the Rocky Mountaineer offers the very best vantage point.

A few of the recommended activities in and around Vancouver are Capilano Suspension Bridge, Vancouver Lookout and Grouse Mountain. See all recommended tours and excursions.

Please visit our Preparing to Go Section for a complete list of Train Station Locations & Train Station Transfers.

As the safety of our guests and crews is our top priority, we constantly monitor the wildfire situation in British Columbia and Alberta to evaluate any potential impact on our operations. Should wildfires occur near our routes and affect our operations, we will share relevant information at www.rockymountaineer.com. If you would like to discuss your upcoming journey, please content our sales centre.

We partner with a number of hotel properties ranging from comfortable accommodations with restaurants on the property or within walking distance, to luxurious hotels and resorts with premium room categories. 

All prices are subject to Canadian Goods and Services Tax (GST), currently 5% in Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon.

As all our journeys are so amazing, there is no better time to travel, but dependent on your interest, the months offer different options. Flora, fauna and wildlife are all beginning to emerge in April and May, where waterways will be rushing and there’s often still snow dusting on the mountain peaks. In May and June, the cruising season begins. If you’re matching up a cruise with this journey, these would be great travel times. In September we start to see snow-capped peaks, and the salmon run takes place around this time, which attracts hungry bears and eagles.

Guests opting for GoldLeaf Service travel in a bi-level dome coach. In the upper-level, panoramic views are enjoyed through fully domed windows while gourmet meals from regional cuisine are served in the exclusive dining room lined with large picture windows on the lower level. 

Guests opting for SilverLeaf Service while onboard Rocky Mountaineer travel in a custom-designed single-level dome coach with oversized domed windows. Guests enjoy delicious hot entrées served to them in the comfort of their seats.

Both GoldLeaf Service and SilverLeaf Service guests enjoy gourmet meals and story-telling by our onboard host team. No matter which class of service is chosen, all guests will get to experience the jaw-dropping scenery and so much more.

Compare all the features and advantages of our classes of service.

See the chart below for monthly average temperature range:

The recommended activities in and around Jasper are Motorcoach Icefields Parkway Tour. It's a "monster-truck-meets-glacier" adventure where guests can learn new things! See all recommended tours and excursions. 

The recommended activities in and around Victoria are Butchart Gardens. See all recommended tours and excursions. 

In Kamloops and Quesnel, guests will stay in moderate, clean and comfortable accommodation with essential amenities and great service. The accommodation is assigned to guests a few days before their departure and will be shown on their boarding pass when they check-in to board the Rocky Mountaineer train.

If you would like more information about our hotel accommodations in Kamloops and Quesnel, please call our Sales Centre at 1.800.665.7245 (Canada and USA) or 604.606.7245 (all international calls) within 30 days of travel. 

We offer all daylight tours meaning you stay overnight in comfortable accommodation in Kamloops and Quesnel, the halfway points of the rail journeys. Travelling during this time of the year ensures that we take full advantage of the daylight hours and the spectacular scenery during the time of year when the regions show their full colours.