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Smoothing the Way for Mobility and Accessibility

We won’t let mobility needs keep you from having a wonderful train travel experience. We make it as easy as possible for guests using wheelchairs to get on, off and around our rail cars. Please read through the information below to see how we can accommodate your particular needs.

For guests using wheelchairs only to travel longer distances
We can use golf carts at all but one of our stations to transport you to your rail car should you desire assistance, or you can choose to use your own wheelchair to pull up to your rail car.

While Quesnel does not offer golf carts, the platform is large enough for you to pull right up to any rail car with your wheelchair. Alternatively, we can use one of our own wheelchairs to assist you at this station. In hotels, we can also request rooms that are close to elevators so you don’t have far to go (subject to availability).

After you have comfortably boarded the train, your wheelchair will be transported separately to your destination ready for you when you arrive. Wheelchairs will need to be able to fold down into pieces of 50lbs or less for the health and safety of our employees transporting them. The same guidance as above applies for the use of scooters.

For guests who can transfer from a wheelchair to regular seat
We use a hydraulic lift to transfer you onto the train in your own wheelchair. Your wheelchair needs to be 24-inches (or less) wide to fit through the doorway. From there, we can transfer you onto a 15-inch-wide wheelchair that lets you move easily down the aisle of the railcar. Alternatively, if your wheelchair exceeds the measurements above, we can transfer you into our wheelchair prior to boarding the train. Our wheelchair can be used to transfer to the dining room (in GoldLeaf Service) as well as the washroom. We’ll make sure that you’re assigned to a rail car with an ADA Washroom that has wider doorways and grab bars. We can accommodate guests transferring from a wheelchair to regular seat in all service levels.

For guests using wheelchairs full-time
We use the hydraulic lift to transfer you onto the train. Your wheelchair needs to be 24-inches (or less) wide to fit through the doorway. We can accommodate full-time wheelchair users with the use of tie-downs, in SilverLeaf Service only. There are a limited number of rail cars with the tie-down feature, and while we will do our best to accommodate, this could restrict travel dates available to you. Meals will be served at the comfort of your seat, and we’ll make sure that you’re assigned to a train car with an ADA Washroom with wider doorways and grab bars.

Hydraulic lift may not be available on motor coach transfers and tours
Please note that our hydraulic lift will not be available for motor coach transfers and tours. If you’re not able to board the coach with minor assistance, please let us know ahead of time and we will do our best to arrange handy-van taxi transfers. Inability to board a coach may limit our ability to offer sightseeing tours on coaches, but private tours could be an option.

Accessible hotel room availability
We can also explore the availability of accessible hotel rooms - equipped with grab bars or shower stools or roll-in showers if required. You’ll need to request accessible rooms when you make your booking so we can confirm availability of this specialized inventory with our hotel partners. As they do have limited accessible room options, it may be necessary to seek out alternate hotels.

Let us know what you need when you book your trip

Help us make your journey a memorable one by letting us know your mobility and accessibility needs when you book. Please complete our Mobility Requirements Information form so that we have all the information we need to accommodate your needs.

If we missed anything, please contact us for additional information.

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