Onboard Rocky Mountaineer
We want to make every part of your journey unforgettable. We've included some information of what to expect when you're travelling onboard with us so you can sit back, relax and just enjoy the journey ahead.
Rocky Mountaineer hosts
Our engaging Hosts create a friendly atmosphere for exploration—whether it’s offering rich, historic storytelling of the rail route and the scenery unfolding around you, or serving you delicious, locally-inspired food to complement the view, your every comfort is catered to.
All Hosts and Onboard Managers receive world-class guest service training, and are experienced in safety protocols. Should you have any questions, special requests or concerns while travelling with Rocky Mountaineer, your Onboard Team or the Guest Experience Centre would be more than happy to assist.
Meals and beverages
You will be served meals, alcoholic, and non-alcoholic beverages on the train. For all morning departures, breakfast will start shortly after departure; however, this may be several hours after leaving your hotel room, so you may want to have a light snack prior to departing from your hotel.
On our Canadian rail routes, there will be two seatings for breakfast and lunch in GoldLeaf Service. While the first half is being served in the lower-level dining room, beverages and a light snack will be served to the other guests in the upper dome. Guests in the first seating on day one will be in the second seating on day two and vice versa. We cannot accommodate requests for first or second seating in advance of train departures.
Special dietary needs
We try our best to accommodate special dietary needs and requirements, and while our onboard menu will have a selection of options to cater to various tastes and requirements, we have limited availability to customize your meal once in-travel. If you have a special dietary requirement or allergy, simply advise your Vacation Consultant or your travel professional at least 60 days in advance of boarding or fill out the Food Allergy Form.
Currency, gratuities, and onboard purchases
The currency used in Canada is the Canadian dollar and in the United States, the American dollar. Gratuities for Hosts are not included in your package tour price. In North America, it is acceptable to recognize good service in a tangible manner, although this is entirely at your discretion. Rocky Mountaineer has developed guidelines tailored to each level of service as a reference. This can be found in the Service Recognition information provided onboard the train or in our FAQs. Gratuities can be paid by cash or credit card.
On our Canadian rail routes, we are proud to offer a selection of high-quality merchandise items for you to purchase onboard Rocky Mountaineer. A list of available merchandise will be provided to you onboard Rocky Mountaineer at your seat. When you have decided on the perfect momento or gift, pay by credit card or by redeeming merchandise credits. Orders will be delivered to your seat during your journey. At this time, we do not offer merchandise onboard our Rockies to the Red Rocks route.
Onboard purchases including gratuities for Hosts, may be paid with cash, VISA, MasterCard and American Express. We are unable to accept pre-paid credit cards, pre-paid travel cards, gift cards, debit cards or cheques. Exchange rates and transaction fees are determined by your credit card provider.
There is no Wi-fi internet access onboard and much of the rail route is out of cell phone range due to the train travelling through remote areas. If you need to make a phone call while onboard, please use the outdoor viewing area. There will be cell service available in major urban centers.
To ensure the preservation of the fragile environment of the areas in which we travel and for the comfort of all guests, there is no smoking of any kind including cigarettes, cigars, e-cigarettes, and cannabis onboard Rocky Mountaineer, including vestibules, restrooms or at the stations and sidings. We recommend that you prepare for the journey accordingly.