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Check-in & Guest Centres

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We want to make your journey onboard with us as seamless as possible. From the time you check in to when you arrive at your destination, we're there for you every step of the way.  

Please note, if you are travelling as part of a group, speak with your Tour Director for information about your group's check in process.

Checking-in for your train journey

Before boarding the train, all guests will need to do the following:

  • Check-in online 48 hours prior to your train departure here (optional, as you can also check-in for your journey while visiting one of our Guest Centres below)
  • Visit one of our Guest Centres during the times and locations listed below for your luggage tag & boarding pass pick-up (mandatory)

Please note: all guests must show government issued I.D. while at our Guest Centre.

Hotel & seat assignments

When you check in, you will be given your boarding pass with your pre-assigned seat and overnight accommodation for Kamloops, Whistler and Quesnel, or Glenwood Springs. Your boarding pass will also include your assigned seat and coach for your rail journey. If you are travelling on a Circle Journey, you will be assigned a different coach, seat, and Host for each leg of your rail journey.  While we are unable to accommodate specific seats, train coach location or first or second meal seating requests, we can accommodate certain requests, such as sitting near a friend who has booked separately. Please advise your Vacation Consultant or travel professional at least 60 days in advance.

Canadian Guest Centre locations & times

If you are beginning your journey in Calgary, please visit one of the Guest Centres below in the city or town where you will be boarding the train. Please refer to your final travel documents for your detailed itinerary. 

Vancouver

Sheraton Wall Centre Hotel 
At the Azure Foyer, located on top of the stairs in the South Tower. 
1000 Burrard Street, Vancouver, BC

3:30pm-6:30pm PT, the evening prior to train departure.

Pan Pacific Hotel
At the lobby upper level, behind the Coal Harbour Lounge. 
300-999 Canada Place, Vancouver, BC

3:30pm-6:30pm PT, the evening prior to train departure.

Fairmont Hotel Vancouver
At the Discovery Foyer (level "1" on the guest elevator). 
As there are three Fairmont Hotels in downtown Vancouver, please note which location you are staying at.
900 West Georgia Street, Vancouver, BC

3:30pm-6:30pm PT, the evening prior to train departure.

Hampton Inn & Suites
In the lower lobby. 
111 Robson Street, Vancouver, BC

3:30pm-6:30pm PT, the evening prior to train departure.

Georgian Court Hotel
In the lobby.
773 Beatty Street, Vancouver, BC
3:30pm-6:30pm PT, the evening prior to train departure.

Please note: we strongly recommend that all guests visit a Guest Centre during the times listed above to ensure a seamless travel experience. If you are unable to visit during these times you may check in the morning of your train departure. If you have a motorcoach transfer included to the Vancouver station, please check in inside the station upon arrival. If you are making your own way to the Vancouver station, please arrive one hour prior to the train departure time indicated in your final travel documents to check in.

Banff*
Elk & Avenue Hotel
333 Banff Avenue, Banff, AB

3:00pm-8:00pm MT, the evening prior to train departure.

Fairmont Banff Springs Hotel
405 Spray Avenue, Banff, AB

5:00pm-8:00pm MT, the evening prior to train departure.

Rimrock Resort Hotel
300 Mountain Avenue, Banff, AB

5:00pm-8:00pm MT, the evening prior to train departure.

Lake Louise*
Fairmont Chateau Lake Louise
111 Lake Louise Drive, Lake Louise, AB

2:00pm-5:00pm MT, the evening prior to train departure.

Jasper*
Fairmont Jasper Park Lodge
1 Old Lodge Road, Jasper, AB
6:00pm-8:00pm MT, the evening prior to train departure.

Chateau Jasper
96 Geikie Street, Jasper, AB
6:00pm-8:00pm MT, the evening prior to train departure.

Forest Park Hotel
76 Connaught Drive, Jasper, AB
6:00pm-8:00pm MT, the evening prior to train departure.

The Crimson Hotel
200 Connaught Drive, Jasper, AB
6:00pm-8:00pm MT, the evening prior to train departure.

Jasper Train Station
607 Connaught Drive, Jasper, AB
4:00pm-8:00pm MT, the evening prior to train departure.


*For Banff, Lake Louise, and Jasper
We strongly recommend that all guests visit a Guest Centre during the times listed above to ensure a seamless travel experience. If you are unable to visit one of our Guest Centres during these times, please arrive at your pick up location 45 minutes prior to your morning motorcoach transfer time listed in your final travel documents. 

US Guest Centre locations & times

If you are beginning your journey in Las Vegas or Salt Lake City, please visit one of the Guest Centres in Moab below. Please refer to your final travel documents for your detailed itinerary. 

Denver
Hotel Indigo
1801 Wewatta Street, Denver, CO
3:00pm - 4:00pm MT, the evening before train departure.

Oxford Hotel
1600 17th Street, Denver, CO
3:00pm - 4:00pm MT, the evening before train departure.

Crawford Hotel
1701 Wynkoop Street, Denver, CO
4:30pm - 6:00pm MT, the evening before train departure.

Rally Hotel
1600 20th Street, Denver, CO
4:30pm - 6:00pm MT, the evening before train departure.

If you are not staying at one of our partner hotels, you may check in at any of the locations listed above the evening before train departure. If you are unable to check in during the times listed above, please call our Denver Guest Services at 303.323.0032 or email denverstation@rockymountaineer.com.

 

Moab

If you are a guest of the Hoodoo Moab Hotel, by Hilton:
111 N 100 W, Moab, UT
4:00pm  - 8:00pm  MT, the evening prior to departure.
8:00am - 9:00am MT, the morning of train departure.

If you are a guest of the Hyatt Place:
890 N Main Street, Moab, UT
4:00pm  - 6:00pm  MT, the evening prior to departure.
8:00am - 9:00am MT, the morning of train departure.

If you are not a guest of the Hoodoo Moab or Hyatt Place,
please visit the Moab Adventure Center
**:
225 S Main Street, Moab, UT
4:00pm  - 7:00pm  MT, the evening prior to train departure.
8:00am - 9:00am MT, the morning of train departure. 


**Please note: the Guest Centre at the Moab Adventure Center is not climate controlled and is susceptible to outdoor conditions. In the event of extreme heat, we will advise you of alternative options available. If for any reason you need special accommodation, please call our Moab Guest Services at 435.527.5888 for assistance.