Check-in & Guest Centres
We want to make your journey onboard with us as seamless as possible. From the time you check in to when you arrive at your destination, we're there for you every step of the way.
Checking-in for your train journey
Before boarding the train, all guests will need to do the following:
- Confirm your travel details online within 48 hours prior to your train departure in our Guest Portal
- Visit one of our Guest Centres in person during the times listed below for your luggage tag & boarding pass pick-up in the destination where you board the train
If you are travelling as part of a group, speak with your Tour Director for information about your group's check in process.
Please note: all guests must show government issued I.D. while at our Guest Centre.
Hotel & seat assignments
When you check in, you will be given your boarding pass with your pre-assigned seat and overnight accommodation for Kamloops, Whistler and Quesnel, or Glenwood Springs. Your boarding pass will also include your assigned seat and coach for your rail journey. If you are travelling on a Circle Journey, you will have different seating on each of the rail routes that are a part of your Circle Journey. While we are unable to accommodate specific seats, train coach location or first or second meal seating requests, we can accommodate certain requests, such as sitting near a friend who has booked separately. Please advise your Vacation Consultant or travel professional at least 60 days in advance.
Canadian Guest Centres locations & times
If you are beginning your journey in Calgary, please visit one of the Guest Centres below in the city or town where you will be boarding the train. Please refer to your final travel documents for your detailed itinerary.
US Guest Centre locations & times
If you are beginning your journey in Las Vegas or Salt Lake City, please visit one of the Guest Centres in Moab below. Please refer to your final travel documents for your detailed itinerary.