Skip to main content

Check-in & Guest Centres

Jump to Navigation

We want to make your journey onboard with us as seamless as possible. From the time you check in to when you arrive at your destination, we're there for you every step of the way.  

Please note, if you are travelling as part of a group, speak with your Tour Director for information about your group's check in process, and any mandatory health & safety protocols required for your group. 

Guest Centres

Please visit one of our Guest Centres during the times and locations listed below for the following:

•    Luggage tag & boarding pass pick-up 
•    In-person check-in (you can also choose to check-in online 48 hours prior to your train departure here)

Your time at our Guest Centre should take no more than 15 minutes.


Please note, proof of vaccination is mandatory for our Canadian routes only. All guests travelling on our Canadian routes will be required to provide proof of vaccination prior to boarding the train. For more information on the proof of vaccination requirement and guidelines, please visit our Health & Safety page. 

Hotel & seat assignments

When you check in, you will be given your boarding pass with your pre-assigned seat and overnight accommodation for Kamloops, Whistler and Quesnel, or Glenwood Springs. Your boarding pass will also include your assigned seat and coach for your rail journey. If you are travelling on a Circle Journey, you will be assigned a different coach, seat, and Host for each leg of your rail journey.  While we are unable to accommodate specific seats, train coach location or first or second meal seating requests, we can accommodate certain requests, such as sitting near a friend who has booked separately. Please advise your Vacation Consultant or travel professional at least 60 days in advance.

Canadian routes locations & times

If you are unable to visit one of the Guest Centres during the times listed below, please call our Guest Experience Centre at 1.800.653.4105

Vancouver

Sheraton Wall Centre Hotel 
At the Azure Foyer, located on top of the stairs in the South Tower. 
1000 Burrard Street
Vancouver, BC

3:30pm-6:30pm PT, the evening prior to train departure.

Pan Pacific Hotel
At the lobby upper level, behind the Coal Harbour Lounge. 
300-999 Canada Place
Vancouver, BC

3:30pm-6:30pm PT, the evening prior to train departure.

Fairmont Hotel Vancouver
At the Discovery Foyer (level "1" on the guest elevator). 
Note: there are three Fairmont Hotels in downtown Vancouver, please note which location you are staying at.
900 West Georgia Street
Vancouver, BC

3:30pm-6:30pm PT, the evening prior to train departure.

Hampton Inn & Suites
In the lower lobby. 
111 Robson Street
Vancouver, BC

3:30pm-6:30pm PT, the evening prior to train departure.

Georgian Court Hotel 
Note:  this Guest Centre is no longer available as of May 12. 

Banff
Elk & Avenue Hotel
333 Banff Avenue
Banff, AB

3:00pm-8:00pm MT, the evening prior to train departure.

Fairmont Banff Springs Hotel
405 Spray Avenue
Banff, AB

5:00pm-8:00pm MT, the evening prior to train departure.

Rimrock Resort Hotel
300 Mountain Avenue
Banff, AB

5:00pm-8:00pm MT, the evening prior to train departure.

Lake Louise
Fairmont Chateau Lake Louise
111 Lake Louise Drive
Lake Louise, AB

2:00pm-5:00pm MT, the evening prior to train departure.

Jasper
Fairmont Jasper Park Lodge
1 Old Lodge Road
Jasper, AB
6:00pm-9:00pm MT, the evening prior to train departure.

Chateau Jasper
96 Geikie Street
Jasper, AB
6:00pm-9:00pm MT, the evening prior to train departure.

Forest Park Hotel
76 Connaught Drive
Jasper, AB
6:00pm-9:00pm MT, the evening prior to train departure.

Jasper Train Station
607 Connaught Drive
Jasper, AB
6:00pm-9:00pm MT, the evening prior to train departure.

US route locations & times

If you are unable to visit one of the Guest Centres during the times listed below, please call our Guest Experience Centre at 1.800.653.4105

Please note, if you are beginning your journey in Las Vegas or Salt Lake City, you will meet a Rocky Mountaineer representative during check in at one of our Moab Guest Centres. Please refer to your final travel documents for your detailed itinerary. 

Denver
Hotel Indigo
1801 Wewatta Street, Denver, CO
2:00pm - 2:45pm MT, the evening before train departure.

Maven Hotel
1850 Wazee Street, Denver, CO
3:00pm - 3:45pm MT, the evening before train departure.

Oxford Hotel
1600 17th Street, Denver, CO
4:00pm - 4:45pm MT, the evening before train departure.

Crawford Hotel
1701 Wynkoop Street, Denver, CO
4:00pm - 4:45pm MT, the evening before train departure.

Rally Hotel
1600 20th Street, Denver, CO
5:00pm - 5:45pm MT, the evening before train departure.

If you are not staying at one of our partner hotels, you may check in at any hotel and time listed above the evening before train departure. If this isn’t possible, you may check in between 7:45am - 8:00am MT, the morning of train departure from our Rocky Mountaineer Denver Guest Centre at Denver Union Station at the eastern side of Wynkoop Plaza located at Denver Union Station (near Snooze A.M. Eatery).

 

Moab
Moab Adventure Center*
225 S Main Street, Moab, UT
4:00pm  - 8:00pm  MT, the evening prior to train departure.
8:00am - 9:00am MT, the morning of train departure. 

Hoodoo Moab Hotel, by Hilton
111 N 100 W, Moab, UT
4:00pm  - 8:00pm  MT, the evening prior to departure.
8:00am - 9:00am MT, the morning of train departure.

Hyatt Place**
890 N Main Street, Moab, UT
4:00pm  - 6:00pm  MT, the evening prior to departure.
8:00am - 9:00am MT, the morning of train departure.


*Please note: the Guest Centre at the Moab Adventure Center is not climate controlled and is susceptible to outdoor conditions. In the event of extreme heat, we will advise you of alternative options available. If you are sensitive to heat and need special accommodation, please call our Moab Guest Services at 435.527.5888 for assistance.

**Please note: if you are a guest of the Hyatt Place, you will have access to a shuttle to/from downtown Moab. The shuttle will run between 1:30pm - 9:30pm MT, 7 days per week. For more information please see the Hyatt Place front desk. 

This website uses cookies to provide you with a great user experience. By using Rocky Mountaineer, you accept our privacy policy.