Check-in & Guest Centres | Rocky Mountaineer
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Check-in & Guest Centres

We want to make your journey onboard with us as seamless as possible. From the time you check in to when you arrive at your destination, we're there for you every step of the way.  

Please note, if you are travelling as part of a group, speak with your Tour Director for information about your group's check in and Rapid COVID-19 Screening Test process. 

FOR GUESTS TRAVELLING ON CANADIAN ROUTES: Register for Rapid COVID-19 Screening Test
You will be required to complete a rapid COVID-19 screening test the evening prior to your train departure*.  Please register through the link below prior to your COVID-19 rapid screening test. Once your registration is complete, you will receive a QR code from our partner, Health Science X, which you must bring with you to the Guest Centre during the times listed below.  For more information on our COVID-19 Rapid Screening Program and process, click here.

Register Here

*If you are travelling on a Circle Journey, you must complete a rapid COVID-19 screening test the evening prior to your train departure for both routes. 

How to check in

Online check-in will open 48 hours prior to your train’s departure time. You will receive an email with the link to check in online in advance of your itinerary’s start date, or you can click on the link below. Upon completing the check in process online, you will receive a digital boarding pass with your pre-assigned seat and overnight accommodation for Kamloops, or Whistler and Quesnel, or Glenwood Springs. You may also check-in the evening prior to your train departure at one of our guest centres below.

Please note: online check-in is not currently available. To check in, please visit one of our Guest Centre locations during the times listed below. We apologize for the inconvenience and thank you for your patience.

Check In

 

Seat assignment

When you check in, you will be given your boarding pass with an assigned seat and coach for your rail journey. If you are travelling on a Circle Journey, you will be assigned a different coach, seat, and Host for each leg of your rail journey.  While we are unable to accommodate specific seats, train coach location or first or second meal seating requests, we can accommodate special seating requests, such as sitting near a friend who has booked separately. Please advise your Vacation Consultant or travel professional at least 60 days in advance.

Guest Centres

Our Guest Centres are available to you at the times and locations listed below for the following:

•    In-person check-in (mandatory)
•    Luggage tags pick-up (mandatory)
•    Rapid COVID-19 screening (mandatory for Canadian routes only) – please present your QR code you received when you registered. If you registered outside of 24 hours prior to your train departure, you’ll be asked to take the health questionnaire again. Please note, in order to board the train, you will need to have a negative COVID-19 test result. For more information, see our Rapid COVID-19 Screening page. 

If you're travelling on our Canadian routes: your time at the Guest Centres should take about 25-30 minutes.
If you're travelling on our US route: your time at the Guest Centres should take about 15 minutes.
 

Location and times

Please note, face masks are required in all Guest Centres. If you are travelling on our Canadian route, and are unable to check in in-person and/or complete your rapid COVID-19 screening test during the Guest Centre times listed below, please call our Guest Experience Centre at 1.800.653.4105.

Vancouver
Sheraton Wall Centre Hotel
1000 Burrard Street
Vancouver, BC

4:30pm-8:00pm* PT
The evening prior to train departure.

Banff
Elk & Avenue Hotel
333 Banff Avenue
Banff, AB

5:00pm-8:00pm MT
The evening prior to train departure.

Lake Louise
Fairmont Chateau Lake Louise
111 Lake Louise Drive
Lake Louise, AB

4:00pm-5:00pm MT
The evening prior to train departure.

Jasper
The Crimson Hotel
200 Connaught Drive
Jasper, AB

5:00pm-8:00pm MT
The evening prior to train departure.

Denver
Check back soon for details!

Moab
Check back soon for details!

*We recommend coming after 6pm to avoid the peak times at our Vancouver Guest Centre.